Application Support Engineer
1 week ago
We are looking for an experienced Application Support Engineer with strong SaaS expertise and exceptional communication skills to join our global support team. What You Will Do Work closely with Application Support Engineers and Support Managers to deliver world-class customer support across SaaS product suite, catering to SMBs and large enterprise customers on platforms such as Etsy, Groupon Goods, Shopify, and Amazon. Provide real-time assistance via chat and ticketing systems, ensuring timely, accurate, and empathetic responses. Use customer insights and data analysis to identify recurring issues, recommend improvements, and share actionable findings with internal teams. Collaborate with Product and Engineering teams to provide quantitative feedback on customer pain points, influencing product enhancements and reducing user friction. Contribute to knowledge base development, process automation, and ongoing improvement initiatives for a better support experience. Investigate system behavior “under the hood,” troubleshoot root causes, learn new technologies, and share technical insights with the wider team. Gain deep exposure to modern SaaS models, scalable support processes, and cross-functional work in a fast-paced global setup. Promote a strong team culture aligned with focus on operational excellence and customer satisfaction. Job Requirements Experience: Minimum 2+ years in Technical/Application Support within SaaS, e-commerce, or enterprise software environments (experience in a 24×7×365 global support model preferred). Education: Background in Computer Science or related fields (B.Tech, M.Tech, BCA, MCA, B.Sc IT, M.Sc IT preferred). Product & Technical Knowledge: Solid understanding of B2B SaaS products and customer lifecycle. Hands-on experience with support platforms like Freshdesk (preferred) , Zendesk, Salesforce, ServiceNow, etc. Basic understanding of APIs, Webhooks, Postman, Insomnia , and ability to read code in Python or JavaScript is a strong advantage. Support Excellence: Strong understanding of SLAs and KPIs like FRT, AHT, CSAT, and backlog management. Communication: Excellent written and verbal English communication skills; ability to simplify technical concepts for customers. Mindset: Analytical, curious, proactive, and adaptable to shifting priorities in a fast-moving tech environment. Technical Curiosity: Genuine interest in understanding SaaS architecture, APIs, debugging workflows, and system integrations. Role Requirements Ability to work in a 24×7×365 global support model with rotational shifts. Weekly offs will be rotational and may not fall on Saturday/Sunday. Standard 5-day workweek. Strong communication and soft skills to interact with global enterprise clients. Must be comfortable handling chat-based support . Remote working opportunity. Please write to to get connected
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Application Support Engineer
4 weeks ago
bangalore, India Hireginie Full timeTitle: Application Support Engineer Location: Bangalore Education: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT) Experience: 2+ Years Work mode- 5 days, WFH (US, UK shift timings) About the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat...
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Application Support Engineer
23 hours ago
bangalore, India Hireginie Full timeTitle: Application Support Engineer Location: Bangalore Education: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT) Experience: 2+ Years Work mode- 5 days, WFH (US, UK shift timings) About the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat...
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Application Support Engineer
2 days ago
bangalore, India Hireginie Full timeTitle: Application Support EngineerLocation: BangaloreEducation: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)Experience: 2+ YearsWork mode- 5 days, WFH (US, UK shift timings)About the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and...
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Application Support Engineer
4 weeks ago
Bangalore Division, India Hireginie Full timeOur Client: A leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Application Support Engineer
1 week ago
bangalore, India Nouryon Full timeAt Nouryon, our global team of changemakers takes positive action every day, to reach higher goals collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future. Purpose of the Job The Application Support engineer will be part of the team supporting Nouryon’s Digital...
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PDI Application Support Engineer
2 weeks ago
bangalore, India Global Applications Solution Full timeJob Title: PDI Application Support Engineer Location: India (Remote) Shift: 2:00 PM – 11:00 PM IST Start: Immediate Joiners Preferred About the Role We are looking for an experienced PDI Application Support Engineer to provide end-to-end support for PDI solutions used by a major retail and petroleum client. The role involves supporting store operations,...
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PDI Application Support Engineer
2 weeks ago
bangalore, India Global Applications Solution Full timeJob Title: PDI Application Support Engineer Location: India (Remote) Shift: 2:00 PM – 11:00 PM IST Start: Immediate Joiners Preferred About the Role We are looking for an experienced PDI Application Support Engineer to provide end-to-end support for PDI solutions used by a major retail and petroleum client. The role involves supporting store operations,...
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Application Support Engineer
6 days ago
bangalore, India CorroHealth Full timeGreetings from CorroHealth..!! We are Hiring for Application support engineer for Chennai, Coimbatore, Hyderabad & Noida Skills: Excellent communication skills Technical- Ticketing tool, active directory, windows server, customer support, international client/customer experience. Job Description · Bachelor’s degree in computer science or related field or...
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Application and Network Support Engineer
2 weeks ago
Bangalore, India StanceBeam Full timeJob Title: NOC Engineer (Application Monitoring - Not Network infrastructure monitoring) Company: StanceBeam - Sports Tech Location: Embassy Tech Square, ORR, Bangalore Experience: 2+ Years Work mode: Work from the office. About Us: StanceBeam is a dynamic startup at the forefront of revolutionising sports tech through cutting-edge Sports analytics. Join our...
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Application Developer
3 weeks ago
bangalore, India 8th Element Full timeThe ideal candidate has strong hands-on expertise in C# and legacy .NET frameworks (WinForms/WPF and ASP.NET Web Forms/MVC), with solid experience in Oracle SQL and PL/SQL (complex queries, packages, triggers, performance tuning) and working knowledge of SQL Server for reporting and analytics. They are comfortable working in on-premises, Windows-based...
