Lead trainer
4 weeks ago
Job Description - Voice and Accent Trainer
Years of experience - 5 to 10 years
Location - Ghansoli, Navi Mumbai
Department: Training
In this role, she/he will be responsible for training both newly hired and existing employees on designated modules, as well as developing engaging content for these sessions.
Responsibilities
Provide communication, soft skills, voice and accent training to NHT batches & on floor associates
Understanding of English grammar - Subject Verb Agreement rules, Tenses, and Transliterations.
Develop customized training programs based on internal/client requirements, using a range of techniques such as role-playing, group discussions and one-on-one coaching.
Different feedback mechanisms, particularly the GROW model.
Effective training skills. The ability to teach and train other individuals.
Training Needs Identification and Analysis, Root Cause Analysis, and Quartile Management.
Sounds in English - Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives, Nasal).
Monitor trainee progress and provide feedback to ensure effective learning outcomes.
Skills
Bachelor's degree (Any)
Must have relevant experience as a preprocess trainer, having conducted New Hire training on grammar and voice, and accent.
Must have conducted call audits and have knowledge of different feedback mechanisms (Sandwich model, GROW model, etc.).
Must have strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, etc.
Matilda D’mello
Team Coach – Lateral TAG
M: +91 9082299130 / Matilda
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