Hexaware Technologies | Openings for Lead Voice

6 days ago


navi mumbai, India Hexaware Technologies Full time

Openings for Lead Voice & Accent Trainer / Communication Trainer:


Job Description - Voice and Accent Trainer


Years of exp - 5 to 10 years


Location - Ghansoli, Navi Mumbai


Department: TED


In this role, she/he will be responsible for training both newly hired and existing employees on designated modules, as well as developing engaging content for these sessions.


Responsibilities

  • Provide communication, soft skills, voice and accent training to NHT batches & on floor associates
  • Understanding of English grammar - Subject Verb Agreement rules, Tenses, and Transliterations.
  • Develop customized training programs based on internal/client requirements, using a range of techniques such as role-playing, group discussions and one-on-one coaching.
  • Different feedback mechanisms, particularly the GROW model.
  • Effective training skills. The ability to teach and train other individuals.
  • Training Needs Identification and Analysis, Root Cause Analysis, and Quartile Management.
  • Sounds in English - Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives, Nasal).
  • Monitor trainee progress and provide feedback to ensure effective learning outcomes.


Skills

  • Bachelor's degree (Any)
  • Must have relevant experience as a preprocess trainer, having conducted New Hire training on grammar and voice, and accent.
  • Must have conducted call audits, and have knowledge of different feedback mechanisms (Sandwich model, GROW model, etc.).
  • Must have strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, etc.


If interested & seeking for an opportunity & above skills sets matches your current or prior exp with V&A , Communication trainer than kindly connect me & share your resume @



Matilda D’mello

Team Coach – Lateral TAG

M: +91 9082299130 /

Hexaware - BPS

Loma IT Park, Plot No. Gen-4/1, Corporate Floor, TTC Industrial Area,

Ghansoli, Thane – Belapur Road, Navi Mumbai - 400710 (India).

W:



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