Hexaware Technologies | Openings for Lead Voice
6 days ago
Openings for Lead Voice & Accent Trainer / Communication Trainer:
Job Description - Voice and Accent Trainer
Years of exp - 5 to 10 years
Location - Ghansoli, Navi Mumbai
Department: TED
In this role, she/he will be responsible for training both newly hired and existing employees on designated modules, as well as developing engaging content for these sessions.
Responsibilities
- Provide communication, soft skills, voice and accent training to NHT batches & on floor associates
- Understanding of English grammar - Subject Verb Agreement rules, Tenses, and Transliterations.
- Develop customized training programs based on internal/client requirements, using a range of techniques such as role-playing, group discussions and one-on-one coaching.
- Different feedback mechanisms, particularly the GROW model.
- Effective training skills. The ability to teach and train other individuals.
- Training Needs Identification and Analysis, Root Cause Analysis, and Quartile Management.
- Sounds in English - Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives, Nasal).
- Monitor trainee progress and provide feedback to ensure effective learning outcomes.
Skills
- Bachelor's degree (Any)
- Must have relevant experience as a preprocess trainer, having conducted New Hire training on grammar and voice, and accent.
- Must have conducted call audits, and have knowledge of different feedback mechanisms (Sandwich model, GROW model, etc.).
- Must have strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, etc.
If interested & seeking for an opportunity & above skills sets matches your current or prior exp with V&A , Communication trainer than kindly connect me & share your resume @
Matilda D’mello
Team Coach – Lateral TAG
M: +91 9082299130 /
Hexaware - BPS
Loma IT Park, Plot No. Gen-4/1, Corporate Floor, TTC Industrial Area,
Ghansoli, Thane – Belapur Road, Navi Mumbai - 400710 (India).
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navi mumbai, India Hexaware Technologies Full timeOpenings for Lead Voice & Accent Trainer / Communication Trainer:Job Description - Voice and Accent TrainerYears of exp - 5 to 10 yearsLocation - Ghansoli, Navi MumbaiDepartment: TEDIn this role, she/he will be responsible for training both newly hired and existing employees on designated modules, as well as developing engaging content for these...
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Openings for lead voice
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Navi Mumbai, India Hexaware Technologies Full timeOpenings for Lead Voice & Accent Trainer / Communication Trainer:Job Description - Voice and Accent TrainerYears of exp - 5 to 10 yearsLocation - Ghansoli, Navi MumbaiDepartment: TEDIn this role, she/he will be responsible for training both newly hired and existing employees on designated modules, as well as developing engaging content for these...
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Navi Mumbai, India Hexaware Technologies Full timeOpenings for Lead Voice & Accent Trainer / Communication Trainer: Job Description - Voice and Accent Trainer Years of exp - 5 to 10 years Location - Ghansoli, Navi Mumbai Department: TED In this role, she/he will be responsible for training both newly hired and existing employees on designated modules, as well as developing engaging...
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