Hospitality Manager

4 days ago


Pune, Maharashtra, India Naiknavare Developers Pvt. Ltd. Full time

Designation - Hospitality ManagerExperience Required - Minimum 7 to 10 yrs in Hospitality ManagementQualification - Any Graduate (Preferably in Hospitality management)Responsibilities -1.Guest Experience & Resident EngagementEnsure top-tier guest/resident experience at all properties—like concierge services, clubhouse operations, visitor handling, and complaint redressal.Build a hospitality culture among on-site teams (security, front desk, maintenance, etc.).Organize community engagement activities , cultural events, and festive celebrations to build a vibrant living experience.2. Standard Operating Procedures (SOPs)Create and implement hospitality SOPs for services like:Front desk operationsMove-in/move-out processVisitor managementService requestsEnsure SOP compliance across all sites through audits and training.3. Vendor & Facility CoordinationCoordinate with vendors providing hospitality services: valet, concierge, café, housekeeping (common areas), laundry, etc.Work closely with the Facility Management (FM) team for seamless coordination of soft services.4. Training & GroomingTrain site staff (front office, housekeeping, security) in hospitality etiquette , grooming, soft skills, and communication.Conduct periodic refreshers and workshops on customer-centric behavior .5. Multi-site Oversight & AuditsVisit each site regularly to monitor hospitality standards.Conduct site-wise audits to evaluate service quality, staff conduct, and feedback implementation.Maintain a hospitality performance dashboard across projects.6. Complaint & Feedback ManagementSet up a streamlined feedback collection mechanism (surveys, apps, helpdesk).Personally handle escalated complaints or grievances to ensure client satisfaction.7. Branding & AestheticsMaintain consistent visual aesthetics and branding in common areas—lobbies, reception, lounges, guest suites, etc.Ensure branding aligns with the real estate company's image of luxury/premium/service excellence.



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