Senior Quality Assurance Analyst

4 days ago

Delhi, India SearchnScore Solutions Pvt Ltd Full time

Experience : 4 - 5 yearJoining: Immediate Joining RequiredLocation: CoimbatoreContract Period: 1 YearSeeking a Senior Quality Assurance Analyst with strong technical acumen to test our c onversational AI customer service agents . This role requires expertise in both black box testing (customer interaction simulation) and gray box testing (technical validation against APIs and code logic), combined with TypeScript proficiency for troubleshooting quality issues at the code level.You’ll work with a sophisticated AI agent platform, testing complex conversation flows, subscription management operations, and API integrations that power real-time customer service interactions.-----Primary ResponsibilitiesBlack Box Testing (Customer-Facing Interaction Testing)**Conversation Simulation & Customer Persona Testing:**- Simulate diverse customer scenarios through natural language interactions without visibility into internal system mechanics- Create and execute test personas representing different customer types, emotional states, and communication styles (frustrated customers, price-sensitive customers, confused customers, satisfied customers considering cancellation, etc.)- Test conversation flows across multiple interaction patterns: information inquiries,

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