Head of service delivery

19 hours ago

Bengaluru, India Vedak: Expert Network Full time
About Vedak:
Vedak is a fast-growing expert network company known for its innovative approach to connecting global consulting firms with top-tier experts. Founded in 2016, we serve leading management consulting firms with expert calls, CXO surveys, and fractional CXO placements. Our vibrant and dynamic work environment fosters creativity, professional growth, and a commitment to excellence in the expert network industry.
Role Overview:
As the Business Delivery Head at Vedak, you will play a pivotal role in shaping our service delivery excellence. You'll lead our teams to new heights, driving innovation and ensuring we consistently exceed client expectations in a fast-paced, global market. This position offers a unique opportunity to make a significant impact on our rapidly expanding operations.
Key Responsibilities:
Oversee end-to-end service delivery to clients, resource management, ensuring high-quality outcomes and client satisfaction.
Utilize data analytics to develop and implement innovative service delivery strategies based on market trends and client feedback.
Cultivate a high-performance culture within delivery teams of Key Account Managers, Project Coordinators, and Recruiter.s
Architect and implement scalable processes for operational efficiency
Drive client satisfaction through proactive relationship management and continuous service improvement
Collaborate with the sales team to align delivery capabilities with client expectations
Manage high-level client escalations and maintain key client relationships
Contribute to the company's overall growth strategy and business development initiatives
Develop and implement performance metrics to measure and enhance service delivery effectiveness
Lead regular service delivery reviews, analyzing key performance indicators (KPIs) to identify areas for improvement and optimization
Foster a culture of innovation within the service delivery team, encouraging the adoption of new technologies and methodologies to enhance efficiency and client outcomes
Qualifications:
Bachelor's degree in Business Administration, Management, or related field; MBA preferred
10+ years of experience in service delivery or operations management, preferably in consulting or professional services
Proven track record of leading and developing high-performing teams
Strong understanding of the expert network industry and management consulting landscape
Skills and Attributes:
Strategic thinking and business acumen
Change management expertise
Data-driven decision-making skills
Cross-cultural communication abilities
Excellent leadership and interpersonal skills
Analytical mindset with strong problem-solving abilities
Performance Metrics:
Your success will be evaluated based on key metrics, including client satisfaction scores, team performance indicators, operational efficiency improvements, and contribution to company revenue growth, account growth,
Growth Opportunities:
At Vedak, we believe in nurturing talent. As our Service Delivery Head, you'll have access to opportunities to shape the future of the expert network industry. Your career path could progress from leading domestic delivery teams to becoming a Senior Delivery Head, Chief Operating Officer, or even a Partner.
Benefits:
We offer competitive compensation, performance bonuses, comprehensive health benefits, and a dynamic work environment that encourages innovation and personal growth. Join Vedak and be at the forefront of the evolution of the expert network industry.
If you're ready to lead, innovate, and drive exceptional service delivery, we want to hear from you To apply, please send your resume and a brief cover letter to
#Expert Network #Leadership Opportunity #Service Delivery #Consulting Industry

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