Store Manager

17 hours ago

Old Goa, India Nicobar Design Pvt. Ltd. Full time

IMPACT OF THE POSITION (The impactful purpose statement, which summarizes the impact of the positionin the business operations)The role will be responsible to lead and oversee the complete operations of the store and deliver a world-class customer experience in stores, and drive same-store-growthAREAS OF RESPONSIBILITIESOperations:Ensure adherence to detailed SOP; be accountable for inventory in stores – optimal housekeeping, quality control, governance etc.With support from VM specialists, ensure that stores represent Nicobar proposition and offer a compelling, differentiated experienceWork with L&D to ensure that the right training is imparted, and that team performance is high on training-related quizzes or other assessmentsLeverage relationships with landlords, staff at stores in the neighbourhood, to surface ideas that drive revenues and/or brandWork with planners, warehouse team, care to manage stock replenishments or customer complaintsProvide consumer-led insights to merchandising, marketing and design teamsDemonstrate a passion for the brand, and be an effective ambassador for it with customers, partners, colleagues and other stakeholdersWork closely with head of retail and marketing to develop localised marketing initiatives that would drive footfalls to the storeCustomer experience:Be “trusted advisor” to Nicobar customers, building strong, lasting connects, leveraging a stellar understanding of our brand and our products, and maintaining an authentic, non-pushy, personal style.Leadership:Identify, attract, inspire brand ambassadors; build a team with a balanced mix of gender, age, and competency spikesWHAT WE ARE LOOKING FOR5-10 years of professional experienceManaged stores, ideally mix of high street and malls.Store management roles at comparable brandsAbility to understand and represent our brandHigh execution orientation, bias for actionAttention to detailStrong quantitative skillsExecutive” presence, Nicobar gravitasREQUIRED TALENT COMPETENCIES & CHARACTERISTICSAuthentic, mentorialAppreciation for the Nicobar design aestheticDriven by a sense of purpose.Collaborative: ability to influence without authorityHigh EQKEY METRICSRevenuesFootfall conversions, ABQAcquiring new customers and engaging and retaining repeat customers.Revenues from innovations, e.g., assisted sales; pop-ups, collaborationsNPSEmployee retention and engagement, Training hours for self and team

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