Production Support Engineer

1 week ago

Ahmedabad, India MSBC Group Full time

Join Our Team as a Production Support Engineer – Keep Mission-Critical Trading Systems Running

MSBC is seeking a motivated, detail-oriented Production Support Engineer to support a Fixed Income Trading Platform . You’ll ensure the stability, performance, and reliability of business-critical trading applications in a fast-paced environment, partnering closely with Development, QA, Infrastructure, and Business teams to resolve incidents quickly and prevent recurrence.

Key Tools and Frameworks

  • Operating Systems: Linux, Windows
  • Databases & SQL: SQL scripting; relational databases for diagnostics & reporting
  • Monitoring & Observability: Open-source & commercial tools such as Nagios, Grafana, Prometheus, ELK
  • Scripting & Automation: Bash/Shell, Python, PowerShell for run-book automation and observability improvements
  • Networking: System & network health monitoring and troubleshooting across distributed services

Key Responsibilities

  • Application & Platform Support: Provide L1/L2 support for Fixed Income trading applications; monitor performance and uptime; triage live issues to minimize trading impact.
  • Incident & Problem Management: Own incidents to SLA; drive root-cause analysis; implement permanent fixes; maintain clear incident documentation for audit/compliance.
  • System & Network Monitoring: Track system and network health; collaborate with infra/network teams to resolve bottlenecks and failures quickly.
  • Database & Scripting: Write and maintain SQL scripts for validation, monitoring, and reporting; use scripts/automation to streamline support.
  • OS & Tools Expertise: Troubleshoot across Linux/Windows; perform log analysis; enhance observability and tooling.
  • Collaboration & Communication: Liaise with Dev, QA, Infrastructure, and Business stakeholders; coordinate with external vendors; set expectations clearly.
  • Operational Excellence: Contribute to continuous improvements in alerting, monitoring, and process automation; adhere to operational standards and compliance.

Required Skills & Qualifications

  • 4–5 years of hands-on production support experience with high-availability, low-latency systems (preferably trading platforms).
  • Familiarity with Fixed Income markets, trading concepts, and instruments .
  • Experience in a production support environment with high-availability, low-latency systems.
  • Proficiency with monitoring/log analysis tools (e.g., Nagios, Grafana, Prometheus, ELK ).
  • Strong analytical, troubleshooting, and problem-solving skills; high attention to detail.
  • Excellent verbal and written English communication; strong ownership and accountability; ability to work under pressure and juggle priorities.
  • Bachelor’s/Master’s in CS, IT, or related field (preferred).

MSBC Group has been a trusted technology partner for 20+ years, delivering systems and software solutions for financial services, manufacturing, logistics, construction, and startups.

Our expertise spans Accessible AI, Custom Software Solutions, Staff Augmentation, Managed Services, and BPO—powering transformative projects such as advanced trading platforms, seamless migrations, and real-time analytics. With offices in London, California, and Ahmedabad, we operate across time zones as your AI and automation partner.

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