Product Support Engineer

3 weeks ago

Ahmedabad, India Valorx Full time

We are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology.

In concert with Pre-Sales, Customer Success, and Product Teams, Product Support Engineers play a critical role in making customers successful.

Valorx Product Support Engineers act as customer trusted advisors throughout their journey with Valorx.

Join the fast-growing team at Valorx

Your work will have a substantial impact on the success of our customers and our company.

And you will love doing it with us along the way.

Responsibilities:    Be a subject matter expert on Valorx's Fusion Platform and evangelize Valorx value and features to potential and existing customers.

Support customers on their technical queries.

Monitor and escalate in case of software issues.

Have an eye for detail and escalate exceptions promptly.

You should be able to communicate issues/feature requests with the required information.

Have good documentation skills and contribute to the maintenance of SOPs.

Work independently, prioritize & schedule work assignments based on deadlines.

Available to work in Night Shift - Timings (5:00 PM To 2:00 AM) Minimum Requirements:   Relevant professional experience.

3+ years of relevant Technical Support experience required.

Deep expertise of Salesforce architecture, best practices, and CRM business concepts.

Work experience with any Salesforce Cloud or Salesforce Admin knowledge will be advantageous.

Must have experience dealing with customers via the chat box.

Deep knowledge of declarative approaches to Salesforce customization methodologies including custom objects, relationships, formulas, validation rules, and process automation.

Excellent communication skills.

You can articulate complicated concepts to non-technical people while maintaining the ability to speak credibly to highly technical people.

Good knowledge of SQL Syntax and database concepts.

Understanding and experience of using REST APIs and debugging requests and responses using Postman and Browser Developer tools.

Comfortable with working in US time zones.

Fast learner.

You have a proven capacity to absorb new concepts and quick technologies.

Thrive under pressure.

You perform well under uncertainty, high pressure, and high impact conditions.

Compensation & Benefits   Competitive salary Medical insurance Parental leave Empathetic and collaborative culture that embraces diversity Professional development and substantial growth opportunities Creative freedom and the ability to make a mark in our company Powered by JazzHR

  • Product Support Engineer

    3 weeks ago

    Ahmedabad, India Valorx Full time

    We are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology. In concert with Pre-Sales, Customer Success, and Product Teams, Product Support Engineers play a critical role in making customers successful. Valorx Product Support Engineers act as customer trusted advisors throughout their...

  • Production Support Engineer

    1 week ago

    Ahmedabad, Gujarat, India MSBC Group Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Join Our Team as a Production Support Engineer – Keep Mission-Critical Trading Systems RunningMSBC is seeking a motivated, detail-orientedProduction Support Engineerto support aFixed Income Trading Platform. You'll ensure the stability, performance, and reliability of business-critical trading applications in a fast-paced environment, partnering closely...

  • Production Support Engineer

    1 week ago

    Ahmedabad, Gujarat, India JB Solutions Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Job Title – Production Support Engineer (.NET / Windows / WCF)Job Role: Production Support Engineer (.NET / Windows / WCF)Location: Ahmedabad-HybridEducation: B.Tech / MCA / EquivalentExperience: 3–5 YearsShift Timings: US-based (EST hours)About JB Solutions :JB Solutions is a leading global IT services company based in Ahmedabad, with over 15+ years of...

  • Product Support Engineer

    1 week ago

    Ahmedabad, Gujarat, India PairSoft Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Description:Title: L2 Support Engineer (Product Support)Timings:During Daylight Savings (DLS) when it starts: 4:30 PM to 1:00 AM ISTWhen DLS ends: 5:00 PM to 1:30 AM ISTLocation: Permanent work from HomeJob SummaryAs a member of the PairSoft Support team, the Technical Customer Support Engineer (Tier 2) is responsible for handling software issues...

  • L1 Desktop Support Engineer

    1 week ago

    Ahmedabad, India TRDFIN Support Services Pvt Ltd Full time

    Job Title: Desktop Support Engineer (Fresher) Job Type: Full-Time | Rotational Shift Experience Required: FresherNote: Salary Range:Ahmedabad - ₹14,000(Take Home) – ₹17,500 CTC per month Night Shift Allowance- Per day ₹250Key Responsibilities:Install, configure, and maintain operating systems (Windows/Linux) on desktops and laptops.Provide hardware...

  • L1 Desktop Support Engineer

    1 week ago

    Ahmedabad, India TRDFIN Support Services Pvt Ltd Full time

    Job Title: Desktop Support Engineer (Fresher) Job Type: Full-Time | Rotational Shift Experience Required: FresherNote: Salary Range:Ahmedabad - ₹14,000(Take Home) – ₹17,500 CTC per month Night Shift Allowance- Per day ₹250Key Responsibilities:Install, configure, and maintain operating systems (Windows/Linux) on desktops and laptops.Provide hardware...

  • L1 Desktop Support Engineer

    1 week ago

    Ahmedabad, India TRDFIN Support Services Pvt Ltd Full time

    Job Title: Desktop Support Engineer (Fresher) Job Type: Full-Time | Rotational ShiftExperience Required: FresherNote: Salary Range:Ahmedabad - ₹14,000(Take Home) – ₹17,500 CTC per monthNight Shift Allowance- Per day ₹250Key Responsibilities:Install, configure, and maintain operating systems (Windows/Linux) on desktops and laptops.Provide...

  • L1 Desktop Support Engineer

    2 weeks ago

    Ahmedabad, India TRDFIN Support Services Pvt Ltd Full time

    Job Title: Desktop Support Engineer (Fresher)Job Type: Full-Time | Rotational ShiftExperience Required: FresherNote: Salary Range:Ahmedabad - ₹14,000(Take Home) – ₹17,500 CTC per monthNight Shift Allowance- Per day ₹250Key Responsibilities:Install, configure, and maintain operating systems (Windows/Linux) on desktops and laptops.Provide hardware...

  • L1 Desktop Support Engineer

    1 week ago

    Ahmedabad, India TRDFIN Support Services Pvt Ltd Full time

    Job Title: Desktop Support Engineer (Fresher) Job Type: Full-Time | Rotational Shift Experience Required: FresherNote: Salary Range:Ahmedabad - ₹14,000(Take Home) – ₹17,500 CTC per month Night Shift Allowance- Per day ₹250Key Responsibilities:Install, configure, and maintain operating systems (Windows/Linux) on desktops and laptops.Provide hardware...

  • L1 Desktop Support Engineer

    2 weeks ago

    ahmedabad, India TRDFIN Support Services Pvt Ltd Full time

    Job Title: Desktop Support Engineer (Fresher) Job Type: Full-Time | Rotational Shift Experience Required: FresherNote: Salary Range:Ahmedabad - ₹14,000(Take Home) – ₹17,500 CTC per month Night Shift Allowance- Per day ₹250Key Responsibilities:Install, configure, and maintain operating systems (Windows/Linux) on desktops and laptops.Provide hardware...