Production Support Engineer

3 days ago

Ahmedabad, Gujarat, India JB Solutions Full time ₹ 4,80,000 - ₹ 7,20,000 per year

Job Title – Production Support Engineer (.NET / Windows / WCF)

Job Role: Production Support Engineer (.NET / Windows / WCF)

Location: Ahmedabad-Hybrid

Education: B.Tech / MCA / Equivalent

Experience: 3–5 Years

Shift Timings: US-based (EST hours)

About JB Solutions :

JB Solutions is a leading global IT services company based in Ahmedabad, with over 15+ years of experience delivering innovative digital solutions. We've successfully delivered 2000+ projects across industries, leveraging multiple technologies. Our goal is to create scalable and intelligent applications that solve real-world business problems.

What You'll Do – Roles & Responsibility :

  • Provide L2/L3 Support for .NET and WCF Services: Troubleshoot and resolve issues related to .NET applications (both .NET Framework and .NET Core) and Windows Communication Foundation (WCF) services.
  • Troubleshoot Windows Server & IIS: Diagnose and resolve technical issues in Windows Server environments, including Internet Information Services (IIS) configurations and performance issues.
  • Conduct Root Cause Analysis (RCA): Investigate recurring issues to identify the root cause and implement permanent fixes, preventing future incidents.
  • Collaborate Across Teams: Work closely with developers, quality assurance teams, and infrastructure personnel to resolve complex and recurring issues, ensuring alignment and quick resolutions.
  • Patch Deployment and Hotfixes: Manage the deployment of critical patches, hotfixes, and configuration changes to production environments to ensure system stability and security.
  • Maintain Documentation and Knowledge Base: Regularly update support documentation and internal knowledge bases to share best practices, solutions, and troubleshooting steps.
  • On-Call Rotation Participation: Be available for on-call shifts to provide support when needed, ensuring all service level agreements (SLAs) are met and issues are resolved swiftly.

Desired Skills & Experience (Superpowers):

  • Strong Experience with .NET Framework and .NET Core: In-depth knowledge of both .NET Framework and .NET Core applications, with experience in developing, troubleshooting, and supporting these technologies.
  • Expertise in WCF (Windows Communication Foundation): Hands-on experience with WCF services, including debugging, performance tuning, and service maintenance.
  • Proficiency with Windows Server, IIS, and SQL Server: Solid understanding of Windows Server environments, IIS configuration, and SQL Server troubleshooting to resolve technical challenges.
  • Familiarity with ITIL Practices: Working knowledge of ITIL processes like Incident, Problem, and Change Management, ensuring systematic and efficient problem resolution.
  • Advanced Debugging and Analytical Skills: Expertise in identifying, diagnosing, and resolving issues through advanced debugging tools and strong problem-solving abilities.
  • Effective Communication and Collaboration Skills: Strong communication skills for working in a team and liaising with stakeholders to address technical problems clearly and efficiently.

What You'll Get – Perks & Benefits:

· Impactful Role

· Growth & Learning

· Collaboration

· Flexibility

· Competitive Compensation

Job Type: Full-time

Pay: ₹40, ₹60,000.00 per month

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