Production Support Engineer

3 days ago

Ahmedabad, Gujarat, India MSBC Group Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Join Our Team as a Production Support Engineer – Keep Mission-Critical Trading Systems Running

MSBC is seeking a motivated, detail-oriented
Production Support Engineer
to support a
Fixed Income Trading Platform
. You'll ensure the stability, performance, and reliability of business-critical trading applications in a fast-paced environment, partnering closely with Development, QA, Infrastructure, and Business teams to resolve incidents quickly and prevent recurrence.

Key Tools and Frameworks

  • Operating Systems:
    Linux, Windows
  • Databases & SQL:
    SQL scripting; relational databases for diagnostics & reporting
  • Monitoring & Observability:
    Open-source & commercial tools such as
    Nagios, Grafana, Prometheus, ELK
  • Scripting & Automation:
    Bash/Shell, Python, PowerShell for run-book automation and observability improvements
  • Networking:
    System & network health monitoring and troubleshooting across distributed services

Key Responsibilities

  • Application & Platform Support:
    Provide L1/L2 support for Fixed Income trading applications; monitor performance and uptime; triage live issues to minimize trading impact.
  • Incident & Problem Management:
    Own incidents to SLA; drive root-cause analysis; implement permanent fixes; maintain clear incident documentation for audit/compliance.
  • System & Network Monitoring:
    Track system and network health; collaborate with infra/network teams to resolve bottlenecks and failures quickly.
  • Database & Scripting:
    Write and maintain SQL scripts for validation, monitoring, and reporting; use scripts/automation to streamline support.
  • OS & Tools Expertise:
    Troubleshoot across Linux/Windows; perform log analysis; enhance observability and tooling.
  • Collaboration & Communication:
    Liaise with Dev, QA, Infrastructure, and Business stakeholders; coordinate with external vendors; set expectations clearly.
  • Operational Excellence:
    Contribute to continuous improvements in alerting, monitoring, and process automation; adhere to operational standards and compliance.

Required Skills & Qualifications

  • 4–5 years
    of hands-on
    production support
    experience with high-availability, low-latency systems (preferably trading platforms).
  • Familiarity with
    Fixed Income markets, trading concepts, and instruments
    .
  • Experience in a
    production support
    environment with
    high-availability, low-latency
    systems.
  • Proficiency with monitoring/log analysis tools (e.g.,
    Nagios, Grafana, Prometheus, ELK
    ).
  • Strong analytical, troubleshooting, and problem-solving skills; high attention to detail.
  • Excellent verbal and written English communication; strong ownership and accountability; ability to work under pressure and juggle priorities.
  • Bachelor's/Master's in CS, IT, or related field (preferred).

MSBC Group has been a trusted technology partner for 20+ years, delivering systems and software solutions for financial services, manufacturing, logistics, construction, and startups.

Our expertise spans Accessible AI, Custom Software Solutions, Staff Augmentation, Managed Services, and BPO—powering transformative projects such as advanced trading platforms, seamless migrations, and real-time analytics. With offices in London, California, and Ahmedabad, we operate across time zones as your AI and automation partner.

  • Production Support Engineer

    3 days ago

    Ahmedabad, Gujarat, India JB Solutions Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Job Title – Production Support Engineer (.NET / Windows / WCF)Job Role: Production Support Engineer (.NET / Windows / WCF)Location: Ahmedabad-HybridEducation: B.Tech / MCA / EquivalentExperience: 3–5 YearsShift Timings: US-based (EST hours)About JB Solutions :JB Solutions is a leading global IT services company based in Ahmedabad, with over 15+ years of...

  • Product Support Engineer

    3 days ago

    Ahmedabad, Gujarat, India PairSoft Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Description:Title: L2 Support Engineer (Product Support)Timings:During Daylight Savings (DLS) when it starts: 4:30 PM to 1:00 AM ISTWhen DLS ends: 5:00 PM to 1:30 AM ISTLocation: Permanent work from HomeJob SummaryAs a member of the PairSoft Support team, the Technical Customer Support Engineer (Tier 2) is responsible for handling software issues...

  • Sales Engineer

    2 weeks ago

    Ahmedabad, Gujarat, India Aakar Engineer Karad Maharashtra Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    AAKAR ENGINEERS is one of the growing companies in the field of water & wastewater management and Zero Liquid Discharge Solutions. We have a wide range of products to meet customer requirements. We use best of the processes / components / materials in our manufacturing process to achieve the desired performance and quality levels. Our range of products...

  • Technical Support Advisor

    6 days ago

    Ahmedabad, Gujarat, India Aditi Tracking Support Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionTechnical support advisor (GPS Tracking & Fleet Management)Position: Technical support advisorIndustry: GPS Tracking & Fleet ManagementLocation: Ahmedabad , Makrba,Prahlad nagarExperience: 2 to 4 YearsEmployment Type: Full-timeJob Overview:We are looking for a Customer Technical Advisor to provide expert guidance and support to clients...

  • Support Engineer

    2 weeks ago

    Ahmedabad, Gujarat, India HD IT Solutions Full time US$ 40,000 - US$ 80,000 per year

    Job DescriptionJoin Our Team as a Support Engineer at HD IT SolutionsCompany:HD IT SolutionsLocation:Gota, Ahmedabad, IndiaJob Type:Permanent, Full-Time On-SiteAbout UsAt HD IT Solutions, we're dedicated to creating reliable, innovative, and customer-focused e-commerce platforms for niche industries. Currently, we're developing an online store for the UAE...

  • Production Engineer

    2 weeks ago

    Ahmedabad, Gujarat, India Wooden Float Architecture Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Position: Production EngineerLocation: Vatva, AhmedabadExperience: 3 to 6 YearsSalary: ₹25,000 – ₹40,000 (Based on Interview & Experience)Qualification: Diploma Mechanical / B.E. MechanicalWe are looking for an experienced Production Engineer to join our manufacturing team. The ideal candidate should have hands-on experience in production planning,...

  • Production Engineer

    2 weeks ago

    Ahmedabad, Gujarat, India Maharshi Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Assist senior engineers and production staff in day-to-day activitiesSupport in troubleshooting and resolving production issuesHelp troubleshoot equipment issuesInstall and commission machines at customer sites Required Candidate profileQualification- B.E/B.TECH - MechanicalCuriosity to learn Daily Service ReportDaily Work reportMachine TrialsPerform FAT &...

  • Production Engineer

    2 weeks ago

    Ahmedabad, Gujarat, India Krishna Maruti Ltd. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Production Engineer located in Ahmedabad. The Production Engineer will be responsible for overseeing and optimizing production processes, ensuring quality control, planning production schedules, and collaborating with different departments to achieve...

  • Software Support Engineer

    16 hours ago

    Ahmedabad, Gujarat, India Sapphire Software Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We are excited to inform you that we have an open position for Software Support Engineer that we believe aligns well with your skills and career aspirations. Below are the details of the position:Designation: Software Support EngineerLocation: AhmedabadExperience: FresherPrimary Job Functions:Provide technical support (remote & onsite) of the...

  • Product Engineer

    1 week ago

    Ahmedabad, Gujarat, India Motadata Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionWe're Hiring : Product Engineer.Location : On-site | Ahmedabad, India.Experience : 2-4 Years.Employment Type : Full-time.Open to : Product Engineers, Product Analysts, Pre-Sales / Solution Engineers, Developers, and others with customer-facing or product experience who want to move into a hybrid product + engineering role.About The RoleMotadata is...