Service Desk Management
3 days ago
Job Role: Service Desk Management Location: Bangalore Experience:-Freshers With Excellent Communication Face to Face Interview Bangalore Dec 13th Job Description: Roles & Responsibilities: Provide Level 1 (L1) Technical Support through the IT Service Desk. Assist users in troubleshooting and resolving technical issues efficiently and effectively. Log and document client interactions, issues, and resolutions in the ITSM tool. Collaborate with team members to improve service delivery and enhance overall client experience. Professional & Technical Skills: Proficiency in Service Desk Management. Solid understanding of incident management processes. Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems. Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting. Understanding of Service Level Agreements (SLAs) and ticket lifecycle. Experience supporting remote users and using remote troubleshooting tools. Excellent verbal communication skills with a neutral accent. Strong written communication skills, including proper email etiquette. Effective problem-solving and analytical skills. Strong customer service orientation. Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.
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Service Desk Manager
18 hours ago
bangalore, India COZZERA INTERNATIONAL LLP Full timeRole: Service Desk Manager Experience: 2–5 Years Location: Noida – Onsite Role Overview We are seeking a Service Desk Manager to oversee and support IT service desk operations, ensuring high-quality technical support and customer satisfaction. The role involves managing incidents, service requests, and ITSM processes in a fast-paced, enterprise...
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Manager, It Service Desk
4 weeks ago
Bangalore, Karnataka, India Blackhawk Network Full timeAbout Blackhawk Network Today through BHN s single global platform businesses of all kinds can tap into the world s largest network of branded payment solutions BHN helps businesses grow revenue increase loyalty motivate and reward their teams disburse funds and engage consumers Branded payment solutions include the issuance and distribution of gift cards...
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Service Desk Management
4 days ago
bangalore, India Randstad Digital Full timeJob Role: Service Desk ManagementLocation: BangaloreExperience:-Freshers With Excellent CommunicationFace to Face Interview Bangalore Dec 13thJob Description:Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document...
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Service Desk Lead
6 days ago
bangalore, India Relevance Lab Full timeThe Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...
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Service Desk Lead
7 days ago
bangalore, India Relevance Lab Full timeThe Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...
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Service Desk Lead
3 weeks ago
bangalore, India HCLTech Full timeDear Candidate, We have opening for “Service Desk L2 Lead ” role at HCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable. GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview. JOB DESCRIPTION: Analyst would be responsible for handling L2...
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Tools - Service desk , Manage engine
1 week ago
bangalore, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring : Tools - Service desk , Manage engineExperience : 4 to 8 yearsLocation : MumbaiMust-HaveHands-on experience with ManageEngine tools (Service Desk, Application Manager, Desktop Central).Good knowledge of ARCOS tool.Strong understanding of User Access Management and security controls.Proficiency in...
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Tools - Service desk , Manage engine
1 week ago
bangalore, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!! We are hiring : Tools - Service desk , Manage engine Experience : 4 to 8 years Location : Mumbai Must-Have Hands-on experience with ManageEngine tools (Service Desk, Application Manager, Desktop Central). Good knowledge of ARCOS tool. Strong understanding of User Access Management and security controls. Proficiency...
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It Service Desk Associate Manager
3 weeks ago
Bangalore, Karnataka, India Arrow Electronics Full timePosition IT Service Desk Associate Manager IT Service Desk Associate Manager What You ll Be Doing A Tier 1 Service Desk Analyst typically takes the initial inquiry and manages relatively simple hardware software or network issues As Service desk analyst you would be monitoring the Infrastructure events alerts and alerting the technical teams As Service desk...
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Service Desk Analyst
1 week ago
bangalore, India CBTS Full timeJob Opportunity: Service Desk Analyst (Fresher) Company: CBTS Location: Chennai (Work from Office) Shift: 24x7 Rotational Kickstart your career with CBTS! We are looking for enthusiastic freshers to join our team as Service Desk Analysts . Responsibilities Analyze and evaluate software and IT systems. Respond to IT queries from clients and staff (in person,...