Senior Learning

3 days ago

Bangalore, India Etenico Technologies Full time

Job Summary The Senior Manager – Training (Medical Coding) is responsible for strategizing, designing, and delivering training programs that enhance the technical competency of coders in alignment with industry standards and client requirements. This role focuses on developing high-performing medical coding teams through robust onboarding, upskilling, and quality enhancement initiatives. The role also includes mentoring a team of trainers and collaborating with operations, quality, and HR teams. Training Strategy & Planning Design and implement the overall technical training strategy for medical coding teams. Conduct training needs assessments in collaboration with business stakeholders. Develop and update training content, manuals, and e-learning modules in line with current CPT, ICD-10, and HCPCS coding guidelines. Oversee delivery of new hire training (NHT), refresher training, cross-training, and certification prep (e.g., Ensure effective use of training tools, simulations, and assessments to evaluate knowledge retention. provide coaching, support, and performance feedback. Align training KPIs with business goals and continuously track trainer effectiveness. Quality & Compliance Collaborate with the Quality and Compliance teams to address audit findings, quality trends, and RCA-driven training. Ensure all training programs meet HIPAA regulations, payer guidelines, and client-specific standards. Partner with operations, client services, quality assurance, and HR to drive productivity and accuracy improvements through training. Present regular reports on training metrics, effectiveness, and ROI to senior leadership. Support transitions and ramp-ups with customized training plans for new projects or client accounts. Education : Any graduate; Experience : 10+ years in medical coding, with 5+ years in training leadership roles. Expertise in CPT, ICD-10, and HCPCS coding guidelines. Experience with LMS and e-learning tools. Ability to analyse training impact using quality and productivity metrics. Technical acumen in coding standards and compliance Strategic planning and execution

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