Service delivery project manager

3 weeks ago


Bangalore City, India Capgemini Full time

Job Location - Bangalore / Mumbai Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA. Experienced in Managing e Commerce store applications, Platform management and peak season sale eventse Commerce Tech Stack – HCL Commerce, SAP Hybris, SFCCManage B2 C/B2 B e Commerce operations Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management Responsible for Weekly/Monthly SLA tracking and reporting Must be able to drive Major Incident management process Responsible for proactive monitoring and ensuring high availability of e Commerce store applications Management and be aware of KM processes that are necessary to effectively manage RUNResponsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions Ensure minimizing all backlogs of issues reported from production Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management. Knowledge about integration/middleware/ Automation tools/ Dev Ops would be an added advantage"



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