Febal Casa Mumbai | Showroom Manager

2 days ago

mumbai, India Febal Casa Mumbai Full time
**Candidates from Furniture/Service Industry would be preferred.
Job Description: Showroom Operations Manager
Company: Febal Casa (Italian Luxury Furniture Brand)
Location: Lower Parel, Mumbai
Experience: 3-7 Years
Position Type: Full-Time
Role Overview:
Febal Casa India, representing the renowned Italian luxury furniture brand, seeks a dynamic and experienced Showroom Operations Manager. This role is pivotal in ensuring seamless showroom operations, delivering exceptional customer experiences, and upholding the brand's global standards.
Key Responsibilities:
Showroom Operations Management:
Oversee daily operations to ensure a well-maintained and welcoming showroom environment.
Monitor inventory levels, manage stock, and coordinate with suppliers for timely replenishment.
Implement operational processes to improve efficiency and customer satisfaction.
Team Leadership:
Lead, train, and motivate the showroom team to meet performance goals.
Schedule staff shifts, assign responsibilities, and ensure adherence to brand guidelines.
Foster a culture of excellence, professionalism, and collaboration.
Sales & Customer Experience:
Drive sales by ensuring exceptional customer service and personalized experiences.
Handle escalations, resolve customer queries, and ensure satisfaction at every touchpoint.
Collaborate with the sales team to meet and exceed showroom sales targets.
Brand Representation:
Uphold the Febal Casa brand identity by maintaining high visual and service standards.
Organize events and initiatives to promote the brand and attract clientele.
Provide insights and feedback to align showroom operations with brand goals.
Reporting & Analysis:
Track and analyze showroom performance metrics, including sales, footfall, and customer feedback.
Prepare regular reports for management and suggest improvements for operational excellence.
Qualifications & Skills:
Bachelor’s degree in Business Administration, Retail Management, or related fields.
Proven experience (3-7 years) in showroom or retail operations, preferably in luxury or furniture sectors.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in inventory management and operational tools.
A passion for Italian design and luxury furniture is a significant advantage.
Why Join Us?
Febal Casa India offers an opportunity to work with a globally recognized Italian luxury brand. As a Showroom Operations Manager, you’ll play a key role in delivering exceptional customer experiences while being part of an inspiring and innovative team.

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