Team lead

2 months ago


Kochi, India Waveonline LLC Full time

Job Title: Team Lead – AR (Experience in US healthcare Revenue cycle) Open Positions: 4 Location: Cochin & Coimbatore (Work from Office Only) Experience: 5+ years in RCM, 2+ years in managing people & processes Job Responsibilities: Lead and manage a team of 30+ AR associates, ensuring smooth daily operations. Allocate daily work volumes effectively to meet client SLAs and turnaround times. Support production efforts for client-specific processes and projects. Plan and resolve issues related to work volumes, ensuring timely delivery. Conduct quality assurance reviews to uphold high standards of service. Set clear goals for the team, delegate tasks efficiently, and monitor execution. Oversee daily team performance, track metrics, and ensure continuous improvement. Motivate team members, identify training needs, and provide targeted coaching. Collaborate closely with quality auditors to provide feedback and improve quality scores. Handle and resolve client escalations effectively, maintaining client satisfaction. Demonstrate expertise in End-to-End RCM processes with a focus on AR operations, particularly denial management. Qualifications & Experience: Education: Bachelor’s degree or equivalent in healthcare administration, business, or a related field. Experience: Minimum of 5 years of experience in US Healthcare RCM, with at least 2 years in a team leadership role. Current designation should be Team Leader/Team Coach/Process Coach (Immediate joiners preferred). Strong knowledge of AR processes, denial management, and payer guidelines. Proven ability to handle AR operations and improve key performance metrics. Excellent interpersonal and communication skills to manage teams and client relationships. Strong analytical, problem-solving, and decision-making skills. Proficiency in AR software and tools, with solid understanding of HIPAA regulations and compliance standards. Experience managing large teams in a fast-paced, dynamic environment. Familiarity with insurance billing, coding (CPT/ICD-10), and payer contracts. Proficiency in Microsoft Excel and reporting tools for data analysis. Adaptability to evolving client needs and industry standards. For more information, please contact: Rajalakshmi Kannan – 9526017766 – Averin Xavier – 8590201716 – Join Wave Online Infoway and become part of a dynamic team dedicated to excellence in AR operations within the US Healthcare RCM domain


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