GM operations

2 weeks ago

gurgaon, India PeopleLogic Full time
About the Customer
Company is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands.
About the Role
Designation : GM operations
Work Location: Gurgaon
Work Experience: 6-8 Years of experience
About Company:
It is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fueled by terabytes of data processed every day, Company offers a fast, seamless and reliable delivery experience for millions of customers across India.
From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
Job Responsibilities:
You will lead a team of area managers to optimize efficiency of operations and achieve the performance target for these areas. You will assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in these areas.
You will liaise between the implementation team and the operations strategy team to ensure that all the areas under your focus on order fulfillment, logistics and customer experience.- You will be responsible for leading and managing a huge team, their performance, expectations and goals.
Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives. Design and manage execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview.
Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics
Ensure the fleet of delivery executives across areas are disciplined, and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment.
Support the area managers in the design and rollout of a pay-out structure that motivates and rewards the desired behaviors and performance of delivery executives
Ensure a flawless delivery service for the customers in your areas with special focus on real time service levels and schedule adherence;
Meet or exceed customer satisfaction rating target of the delivery fleet in all the areas under your purview
Provide individual coaching feedback sessions, and have weekly one-on-ones with the area managers that focus on improving customer satisfaction
Schedule frequent hub visits to ensure compliance in hub operations in all areas; Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature
Ensure that there are fewer delivery executive driven cancellations in your area. Strive for 100% compliance among delivery executives across areas on matters like wearing Company T-shirts, bags and Id card while on delivery.
Background and Requirements
Job Requirements
Desired skills:
Post Graduate with 4-6 years experience .
Prior experience in process design and operations implementation (preferably in logistics/supply chain management
Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy
Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals
Must have ability to multitask, manage multiple hubs and establish priorities
Good leadership skills (Experience in managing blue-collared employees is a big plus)
Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills
Attention to detail and ability to critically think through and resolve problems

  • GM operations

    2 weeks ago

    gurgaon, India PeopleLogic Full time

    About the Customer Company is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. About the Role Designation : GM operations Work Location: Gurgaon Work Experience: 6-8 Years of experience About Company: It is India’s leading on-demand delivery platform with a...

  • Gm operations

    2 weeks ago

    Gurgaon, India PeopleLogic Full time

    About the Customer Company is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. About the Role Designation : GM operations Work Location: Gurgaon Work Experience: 6-8 Years of experience About Company: It is India’s leading on-demand delivery...

  • GM operations

    2 weeks ago

    Gurgaon, India PeopleLogic Full time

    About the CustomerCompany is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands.About the RoleDesignation :GM operationsWork Location:GurgaonWork Experience:6-8 Years of experienceAbout Company:It is India’s leading on-demand delivery platform with a tech-first approach to...

  • GM Technical Services Lead

    1 month ago

    Gurgaon, Haryana, India RC Project Consultancy (RCPC) Full time

    We are seeking a highly skilled GM Technical Services professional for a leading chain of hotels. The ideal candidate will have a strong background in technical services and a proven track record of delivering results.Key Responsibilities:Ensure the smooth operation of MEP services and high-end equipment across multiple properties.Evaluate and provide input...

  • Gm Operation

    7 months ago

    Gurgaon, India Bhartia Management Consultancy Full time

    **Job Skills**: OPERATION PRODUCTION Plant Head - Rubber Metal component Position Overview: The Operations and Plant Head for rubber / Metal component will be responsible for overseeing and managing all aspects of the metal bonding manufacturing plant s operations. This leadership role requires a combination of technical expertise, strategic thinking, and...

  • Publicis Re:Sources | Global Mobility Associate | gurgaon

    1 week ago

    gurgaon, India Publicis Re:Sources Full time

    Project Overview Global Mobility (GM) Team supports visas and the immigration process. GM also track all assignments, governs assignment policies, guides travelers on end-to-end assignment life-cycle actions, and supports assignee tax and payroll procedures. GM team helps manage the complexities and compliance risks associated with local tax, immigration,...

  • Manager/DGM/GM-Operation & Maintenance

    3 weeks ago

    gurgaon, India Right Advisors Private Limited Full time

    Position: DGM/ Sr. Manager - O&M Manager (Base Location - Gurgaon HO)Qualification: B Tech in Electrical EngineeringExperience: 12 - 14 Yrs. of O&M Exeperience in Renewable Business at Grid Connected Renewable Projects.Must have experience in Installation & Commissioning, Operation, Maintenance, Performance Testing & Monitoring, Troubleshooting, RCA/ FMEA of...

  • Manager/DGM/GM-Operation & Maintenance

    3 weeks ago

    gurgaon, India Right Advisors Private Limited Full time

    Position: DGM/ Sr. Manager - O&M Manager (Base Location - Gurgaon HO) Qualification: B Tech in Electrical Engineering Experience: 12 - 14 Yrs. of O&M Exeperience in Renewable Business at Grid Connected Renewable Projects. Must have experience in Installation & Commissioning, Operation, Maintenance, Performance Testing & Monitoring, Troubleshooting, RCA/...

  • Manager/dgm/gm-operation & maintenance

    3 weeks ago

    Gurgaon, India Right Advisors Private Limited Full time

    Position: DGM/ Sr. Manager - O&M Manager (Base Location - Gurgaon HO)Qualification: B Tech in Electrical EngineeringExperience: 12 - 14 Yrs. of O&M Exeperience in Renewable Business at Grid Connected Renewable Projects.Must have experience in Installation & Commissioning, Operation, Maintenance, Performance Testing & Monitoring, Troubleshooting, RCA/ FMEA of...

  • Manager/DGM/GM-Operation & Maintenance

    3 weeks ago

    Gurgaon, India Right Advisors Private Limited Full time

    Position: DGM/ Sr. Manager - O&M Manager (Base Location - Gurgaon HO)Qualification: B Tech in Electrical EngineeringExperience: 12 - 14 Yrs. of O&M Exeperience in Renewable Business at Grid Connected Renewable Projects.Must have experience in Installation & Commissioning, Operation, Maintenance, Performance Testing & Monitoring, Troubleshooting, RCA/ FMEA of...

  • Publicis Re:Sources | Global Mobility Associate | gurgaon

    1 week ago

    gurgaon, India Publicis Re:Sources Full time

    Project OverviewGlobal Mobility (GM) Team supports visas and the immigration process. GM also track all assignments, governs assignment policies, guides travelers on end-to-end assignment life-cycle actions, and supports assignee tax and payroll procedures. GM team helps manage the complexities and compliance risks associated with local tax, immigration, and...

  • [Only 24h Left] Global Mobility Associate

    3 days ago

    Gurgaon, India Publicis Re:Sources Full time

    Project OverviewGlobal Mobility (GM) Team supports visas and the immigration process. GM also track all assignments, governs assignment policies, guides travelers on end-to-end assignment life-cycle actions, and supports assignee tax and payroll procedures. GM team helps manage the complexities and compliance risks associated with local tax, immigration, and...

  • Global Mobility Associate

    1 week ago

    Gurgaon, India Publicis Re:Sources Full time

    Project OverviewGlobal Mobility (GM) Team supports visas and the immigration process. GM also track all assignments, governs assignment policies, guides travelers on end-to-end assignment life-cycle actions, and supports assignee tax and payroll procedures. GM team helps manage the complexities and compliance risks associated with local tax, immigration, and...

  • Global mobility associate

    1 week ago

    Gurgaon, India Publicis Re:Sources Full time

    Project OverviewGlobal Mobility (GM) Team supports visas and the immigration process. GM also track all assignments, governs assignment policies, guides travelers on end-to-end assignment life-cycle actions, and supports assignee tax and payroll procedures. GM team helps manage the complexities and compliance risks associated with local tax, immigration, and...

  • Publicis Re:Sources | Global Mobility Associate | gurgaon

    3 days ago

    gurgaon, India Publicis Re:Sources Full time

    Project OverviewGlobal Mobility (GM) Team supports visas and the immigration process. GM also track all assignments, governs assignment policies, guides travelers on end-to-end assignment life-cycle actions, and supports assignee tax and payroll procedures. GM team helps manage the complexities and compliance risks associated with local tax, immigration, and...

  • Global Mobility Associate

    1 week ago

    Gurgaon, India Publicis Re:Sources Full time

    Project Overview Global Mobility (GM) Team supports visas and the immigration process. GM also track all assignments, governs assignment policies, guides travelers on end-to-end assignment life-cycle actions, and supports assignee tax and payroll procedures. GM team helps manage the complexities and compliance risks associated with local tax,...

  • Gm - Gurgaon

    2 weeks ago

    gurgaon, India Talent Junction Full time

    Role : AGM/ DGM, Finance & Digital Transformation Company : Listed manufacturing company Location : Gurugram, Haryana Responsibilities : The position assumes the role of Digital Business Partner for Finance Domain and providing strategic alignment for all digital initiatives for organizational finance function. Functional Requirement : Clear...

  • Chief Operating Officer

    6 months ago

    Gurgaon, India TMF Full time

    **Overview**: The General Manager (GM) for an Over-the-Top (OTT) Reality Show is a leadership role responsible for overseeing the strategic direction, production, operations, and growth of the reality show content specifically tailored for an OTT platform. This position demands a deep understanding of the entertainment industry, proficiency in managing a...

  • Qc Auditor

    5 months ago

    Gurgaon, India KAS Group Asia (KGA) Full time

    Description: - KAS Pty Limited is a part of KAS Group Asia (KGA), the exclusive direct sourcing arm of Kmart Group that operates the iconic retail brands Kmart Australia, Target Australia and Catch. KGA’s operations span the largest sourcing markets across Asia including China, India, Bangladesh, Pakistan, Cambodia, Indonesia and Vietnam, supporting an...

  • Gm Manufacturing

    5 months ago

    Gurgaon, India Carrier Full time

    **Country**: India **Location**: Narsingpur, Kherki Daula Post, Delhi Jaipur Road, Gurgaon - 122004 (Haryana), India **Role: General Manager - Manufacturing & Quality Assurance** **Location**: Gurgaon, India **Full/ Part-time**: Full time **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy...