MRM | Senior Salesforce Loyalty Manager | gurugram

2 weeks ago

gurugram, India MRM Full time

We are currently seeking an experienced Senior Salesforce Loyalty Management Consultant . The successful candidate will have a deep technical knowledge of the Salesforce Loyalty Management solution , with specific skills in integrating Salesforce with third-party applications, and modifying Salesforce pages through both code and no-code solutions. Key knowledge areas include understanding journal ledgers, setting up exclusive promotions, vouchers, managing currency points, and ideally, familiarity with the setup of a "refer a friend" loyalty program. Hands-on experience with Apex customization for new API integrations is essential. Additional knowledge of Salesforce CRM is a plus. The ideal candidate will use their expertise to consult with client, design, implement, and optimize Salesforce Loyalty Management solutions , leveraging technical tools to create tailor-made solutions.


Key Responsibilities:

  • Lead and facilitate discovery and scoping sessions with clients.
  • Understand clients' business processes and requirements and translate them into system configuration and customization specifications.
  • Configure, test, and implement Salesforce Loyalty Management solutions, including the setup of exclusive promotions, and voucher management.
  • Manage loyalty program currency points and understand the fundamentals of journal ledgers.
  • Develop and implement new API integrations using Apex for customizations.
  • Leverage technical tools to create customized solutions for unique client needs.
  • Modify Salesforce pages through both coding and no-code solutions.
  • Ensure seamless integration with third-party applications as per client requirements.
  • Act as a liaison between the technical team, clients, and any third-party regarding software functionality throughout the project lifecycle.
  • Provide high-quality Salesforce Loyalty Management technical and functional training to end-users.
  • Stay updated on new Salesforce Loyalty Management features and functionalities to provide recommendations for process improvements.
  • Develop and maintain effective relationships with clients.
  • Assist in presales activities, solution construction, presentations, and demonstrations where needed.
  • Familiarity with setting up a 'Refer a Friend' loyalty program is desirable.

Qualifications:

  • Bachelor’s degree in information technology, Computer Science or related field.
  • Salesforce certification is highly desirable.
  • Minimum of 5 years of experience working with Salesforce Loyalty Management.
  • Hands-on experience with Apex for customization and API integrations.
  • Proven experience in integrating Salesforce with third-party applications.
  • Strong knowledge of Salesforce CRM is a plus.
  • Proficiency in modifying Salesforce pages through both code and no-code solutions.
  • Previous experience in setting up and managing exclusive promotions, and voucher management.
  • Deep understanding of journal ledgers and loyalty program currency points.
  • Familiarity with setting up a 'Refer a Friend' loyalty program is desirable.
  • Excellent consulting, presentation, and communication skills.
  • Ability to solve complex problems and provide clear and concise explanations of intricate software issues.


Key Competencies:

  • Detail-oriented and capable of managing projects from inception through to completion.
  • A dedicated team player with strong initiative and the ability to work independently.
  • Proficient in time management, setting priorities, and taking the initiative to solve problems.
  • High adaptability in a fast-paced, constantly evolving business and work environment.

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