Customer Service Executive

2 weeks ago


Mumbai, Maharashtra, India TotalEnergies Full time

Responsibilities:-Review & validation of Customer Enrolment in SAP and inducting them about company's policies and process for order placement.Managing the entire order cycle for the customers – Receipt→confirmation→Invoicing→DeliveryAcknowledge Customer orders in 24 hours and provide delivery information to them within 72 hoursPerforming invoicing activities for all segment distributors and customers of Lubricant divisionBridge the gap between demand and supplies, complaint redressals through systematic processing of orders and active coordinationTimely review of open orders and take appropriate actions on servicing all orders.Ensuring all schemes, prices, cash discounts are captured correctly on invoice as per policyProvide



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