Associate Manager Warranty Operations
2 weeks ago
Job Summary: Warranty OperationsResponsibilities:- Coordinate situations end to end from all over the world and provide explanations that require expertise and in-depth knowledge of warranty processes and policies.- Manage day-to-day daily operations of the warranty claims processing team- Demonstrate accountability for managing key KPIs and SLAs.- Resolve team`s complex queries on claims validation of warranty claims based on technical knowledge of the commercial automotive & its sub-components.- Perform process/control plan audits for warranty corrective actions and best practices to ensure status is captured and reported with well-defined corrective action plans taken to closure.- Ensure all warranty mitigation and improvement corrective actions are properly documented and verified (evidence of revised documents or on-site reviews)- Coordinate the creation of monthly reports/data collection to improve warranty performance while driving continuous improvement programs (quality incentive programs, quality improvement meetings, etc.)- Perform process/control plan audits for warranty corrective actions and best practices to ensure status is capture and reported with well-defined corrective action plans taken to closure.- Support internal audits and follow up on corrective actions- Ensure common and accepted safety protocols for the quality group are implemented as needed and compliance is maintained- Support and perform other duties/projects as assignedRequired Skills:- Experience in Automotive sector- Knowledge of Automotive components & warranty related issues.- Bachelor’s degree in automotive or mechanical engineering preferred.- Experienced in working in various warranty management applications such as SAP- Team Handeling Experience Mandatory- Good Interpersonal & communication Skills- Computer knowledge with experience with Microsoft Office (Word, Excel, PPT)- Excellent verbal and written skillsEducation/Experience/Skills:Work Experience: 7 - 9 years of experience with at least 5 year’s experience in warranty and service industry, Minimum 5 Years of experience in Team Handeling.Location: Pune- IndiaLanguage: EnglishWorking Shift: Canada Shifts
-
Associate Manager Warranty Operations
3 weeks ago
Pune, India Tech Mahindra Full timeJob Summary: Warranty Operations Responsibilities: Coordinate situations end to end from all over the world and provide explanations that require expertise and in-depth knowledge of warranty processes and policies.Manage day-to-day daily operations of the warranty claims processing team Demonstrate accountability for managing key KPIs and SLAs.Resolve team`s...
-
Associate Manager Warranty Operations
2 weeks ago
Pune, India Tech Mahindra Full timeJob Summary: Warranty Operations Responsibilities: Coordinate situations end to end from all over the world and provide explanations that require expertise and in-depth knowledge of warranty processes and policies.Manage day-to-day daily operations of the warranty claims processing team Demonstrate accountability for managing key KPIs and SLAs.Resolve team`s...
-
Associate Manager Warranty Operations
2 weeks ago
Pune, India Tech Mahindra Full timeJob Summary: Warranty Operations Responsibilities: Coordinate situations end to end from all over the world and provide explanations that require expertise and in-depth knowledge of warranty processes and policies.Manage day-to-day daily operations of the warranty claims processing team Demonstrate accountability for managing key KPIs and SLAs.Resolve team`s...
-
Associate Manager Warranty Operations
19 hours ago
pune, India Tech Mahindra Full timeJob Summary: Warranty Operations Responsibilities: Coordinate situations end to end from all over the world and provide explanations that require expertise and in-depth knowledge of warranty processes and policies.Manage day-to-day daily operations of the warranty claims processing team Demonstrate accountability for managing key KPIs and SLAs.Resolve team`s...
-
Associate Manager Warranty Operations
3 weeks ago
Pune, India Tech Mahindra Full timeJob Summary: Warranty Operations Responsibilities: - Coordinate situations end to end from all over the world and provide explanations that require expertise and in-depth knowledge of warranty processes and policies. - Manage day-to-day daily operations of the warranty claims processing team - Demonstrate accountability for managing key KPIs and SLAs. -...
-
Associate Manager Warranty Operations
2 weeks ago
pune, India Tech Mahindra Full timeJob Summary: Warranty Operations Responsibilities: Coordinate situations end to end from all over the world and provide explanations that require expertise and in-depth knowledge of warranty processes and policies. Manage day-to-day daily operations of the warranty claims processing team Demonstrate accountability for managing key KPIs and SLAs. Resolve...
-
Associate Manager Warranty Operations
3 weeks ago
Pune, India Tech Mahindra Full timeJob Summary: Warranty Operations Responsibilities: Coordinate situations end to end from all over the world and provide explanations that require expertise and in-depth knowledge of warranty processes and policies. Manage day-to-day daily operations of the warranty claims processing team Demonstrate accountability for managing key KPIs and SLAs. Resolve...
-
Associate Manager Warranty Operations
1 day ago
Pune, Maharashtra, India Tech Mahindra Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Summary: Warranty OperationsResponsibilities:Coordinate situations end to end from all over the world and provide explanations that require expertise and in-depth knowledge of warranty processes and policies.Manage day-to-day daily operations of the warranty claims processing teamDemonstrate accountability for managing key KPIs and SLAs.Resolve team`s...
-
Associate Manager Warranty Operations
2 weeks ago
Pune, India Tech Mahindra Full timeJob Summary: Warranty OperationsResponsibilities:- Coordinate situations end to end from all over the world and provide explanations that require expertise and in-depth knowledge of warranty processes and policies.- Manage day-to-day daily operations of the warranty claims processing team- Demonstrate accountability for managing key KPIs and SLAs.- Resolve...
-
Associate Manager Warranty Operations
3 weeks ago
Pune, India Tech Mahindra Full timeJob Summary: Warranty OperationsResponsibilities: Coordinate situations end to end from all over the world and provide explanations that require expertise and in-depth knowledge of warranty processes and policies. Manage day-to-day daily operations of the warranty claims processing team Demonstrate accountability for managing key KPIs and SLAs. Resolve...
