Operations associate

7 days ago


Noida, India Snooplay.in Full time

Job Title: Operations Associate Company: Snooplay Snooplay is a niche marketplace for toys and games that helps parents discover the right products for their children. We’re looking for a dedicated and driven Operations Associate to join our team, helping us enhance our operational processes and deliver exceptional service. Job Type: Full-time Work Schedule: This position operates on a 6-day work week, with Fridays off instead of the traditional Sunday. Responsibilities: 1. Operational Oversight: Lead and manage day-to-day operations, including order processing, inventory management, fulfilment, and logistics to ensure smooth marketplace functionality. 2. Customer Success: Coordinate with customers to address and resolve any queries, ensuring a high level of satisfaction and support. 3. Process Optimization: Identify and implement strategies to streamline operational processes, boost efficiency, and reduce costs without compromising quality. 4. Vendor Management: Cultivate strong relationships with partners and vendors to guarantee timely deliveries, resolve issues, and negotiate advantageous terms. 5. Performance Analysis: Monitor and analyze key operational metrics, generate reports, and provide insights to drive continuous improvement. 6. Cross-functional Collaboration: Work closely with marketing, finance and other teams to ensure operational strategies are in sync with overall business objectives. 7. Compliance and Quality Assurance: Maintain adherence to industry regulations, internal policies, and implement quality control measures to uphold high standards of service and product delivery. Required Qualifications: At least 1 year of work experience in an operations-related role, ideally within an e-commerce or internet marketplace setting. Experience with platforms like Shopify and Unicommerce. Strong verbal and written communication skills; adept at managing customer communications across calls, emails, and Whats App. Preferred Attributes: Detail-oriented with a proactive approach to problem-solving. Ability to thrive in a fast-paced environment and adapt to changes quickly. Excellent time management skills and the ability to prioritize tasks effectively. Join Snooplay and be part of a dedicated team driving growth and innovation in the internet marketplace space


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