Technical Lead

4 days ago

Chennai, India Amura Health Full time
We find this vision exhilarating — and we’re building this future as quickly as possible.

We are seeking a Tech Lead (5–7 yrs experience) to design, build, and scale the technology foundation for our Support Excellence function .
Lead a small, high-impact engineering team.
Implement solutions for ticket triage, data quality issues, automation, and integrations with our healthcare SaaS platform.
This is a hands-on technical leadership role for someone who thrives on solving operational challenges, building frameworks from scratch, and enabling support teams to scale effectively.

Own engineering roadmap for support tooling (ticketing, triage, automation).
Design scalable frameworks for fast triage, data-driven escalation, and high-quality resolution.
Integrate support tooling with backend, CMS, and analytics systems.

Lead a small team of SEs/SSEs with guidance on design, architecture, and coding standards.
Stay hands-on with coding & reviews.
Work closely with PMs and BAs to translate requirements into execution.

Automation, Data & AI-Driven Support
Adopt AI/ML for ticket classification, triage, and predictive resolution.
Build dashboards for KPIs (FRT, TTR, resolution quality).

Be the engineering voice in escalation, release readiness, and support enablement.
Collaborate with content/ops teams to enable self-service (FAQs, in-app help).

Maintain technical documentation for support tooling & integrations.
5–7 yrs software engineering experience, with 2+ yrs in a senior/lead role.
~ Proven experience building platforms, support tools, or automation systems.
~ Strong skills in Python/Node/Java, SQL, AWS/GCP , and integrations with ticketing systems (Zendesk, Freshdesk, ServiceNow, Jira Service Management).
~ Experience leading small teams, delivering from design → build → release.
~ Experience with SaaS or healthcare platforms.
Familiarity with AI/ML-driven support (classification, NLP bots).
Our team blends operations, medicine, and marketing brilliance.

Where is your office?
#Work from Office – because great stories are built in person

Online Presence
ai | @AmuraHealth on all socials

#Great salary + faster career growth.
Health insurance (you + dependents).

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