ServiceNow Administrator/Developer

About VOIS: VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Location: Pune, EON IT Park, Kharadi (Hybrid)
Executive - ServiceNow DevQA
Experience: 2 to 5 Years

The ServiceNow Dev QA will play a crucial role in our ServiceNow implementation and maintenance projects. This individual will be responsible for designing, developing, and maintaining ATF scripts to automate testing processes, ensuring the stability and reliability of our ServiceNow platform. The individual will also be responsible to test and development of features and provide sign off on System Integration testing. The role will require collaboration with cross-functional teams and stakeholders to deliver high-quality solutions that meet business requirements.

Understanding the Business logic:
The business logic should be clear as per the requirements and enhancements.
Facilitating scrum events (daily stand-ups, other meetings) as needed.

Good knowledge about ServiceNow platform:
~ Good Knowledge about Agile Methodology:
One should understand agile process and various ceremonies conducted in Agile process.
Designing and executing test plans for ServiceNow modules and custom applications, performing functional and regression testing, and utilizing automated tools like ServiceNow Automated Test Framework (ATF). Testing ServiceNow elements such as workflows and catalog items, conducting API testing and data validation, and identifying and tracking defects are also part of the role. Participation in Agile ceremonies, collaboration on test automation strategies, maintaining documentation, and providing status updates are also part of the role.

• Create and maintain ATF scripts to automate testing procedures for ServiceNow applications, modules, and customizations.
• Test Case Design: Collaborate with functional and technical teams to design comprehensive test cases, ensuring full coverage of ServiceNow features and functionalities.
Test Data Management: Prepare and maintain test data required, ensuring data accuracy and relevance for testing scenarios.
• Continuously enhance and optimize ATF scripts and test cases to improve efficiency, coverage, and effectiveness of testing processes.
• Create and maintain documentation for test cases, and test results for future reference and compliance.
• Collaboration: Collaborate with ServiceNow developers, administrators, and business analysts to ensure a seamless testing process and facilitate communication between technical and non-technical teams.
• Quality Assurance: Ensure that ServiceNow configurations and customizations adhere to best practices, standards, and security protocols.
• Training and Knowledge Sharing: Provide training and knowledge sharing sessions to team members on ATF scripting and testing best practices.
• Keep abreast of the latest developments in ServiceNow, ATF, and automation technologies to recommend and implement improvements in testing methodologies.

ServiceNow minor development

Experience in software testing with a focus on ServiceNow QA and an understanding of the ServiceNow platform.
•Experience with ServiceNow testing tools like ATF, manual testing transitioning to automation, and designing test cases and scripts
•Minimum 3 plus years of experience as a ServiceNow Tester
•Minimum 6 months to 1 year in writing ATF scripts in ServiceNow

We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running.
We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023.

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