It service assurance manager
1 day ago
Hi,We are having an opening for IT Service Assurance Manager at our Mumbai location.Job Summary :We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with Gx P (Good Practice) regulations, and support the organizations mission to deliver high-quality healthcare solutions. The ideal candidate will have a strong background in IT service management, preferred experience in the pharmaceutical or life sciences sector.Areas Of Responsibility :- Overseeing global IT service delivery across all Sun Pharma locations, including manufacturing plants, R&D centres, corporate offices, and international sites spanning North America, APAC, Middle East, Australia, and EMEA regions.- Managing day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams, including Application, Infrastructure, Security, Governance, and Business stakeholders.- Building and sustaining strong, effective relationships with outsourced IT partners and other vendors to ensure service levels are maintained, issues are resolved promptly, and contractual commitments are met.- Aligning IT services with evolving business priorities and ensuring timely communication and translation of those priorities across IT teams.- Proactively identifying opportunities for service improvement and implementing Service Improvement Plans (SIPs) to sustain or enhance performance.- Conducting regular service reviews with IT service partners to assess performance, review risks, and drive customer satisfaction improvements.- Lead and coordinate on-site service teams, including scheduling, task allocation, and performance monitoring.- Identify risks and issues in service delivery and implement timely corrective actions.- Coordinate with technical teams to ensure smooth implementation and ongoing support of services.- Manage escalations and ensure timely resolution of service issues.- Establish and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for internal and external IT services.- Collaborate with stakeholders across R&D, manufacturing, quality, and commercial operations to understand business requirements and ensure IT services meet those needs.- Manage vendor relationships and third-party service providers to ensure contractual obligations are met.- Oversee incident, problem, change management and other ITIL processes in alignment with ITIL framework.- Facilitate audits and inspections by regulatory bodies related to IT systems and services.Educational Qualification : Bachelors degree in computer science, Information Technology, or a related fieldSpecific Certification : ITIL v4 certification (Foundation or higher) is required.Skills:- Excellent leadership and interpersonal skills.- Strong analytical and problem-solving abilities.- Effective communication and stakeholder managementExperience :- 10 years of experience in IT service delivery, with at least 3 years in a managerial role within the pharmaceutical or life sciences industry preferred.- Strong understanding of Gx P regulations, system validation (CSV), and compliance frameworks (FDA, EMA, ISO) preferred.- Demonstrated experience managing cross-functional teams and vendors in a matrix environment.- Proven ability to manage complex projects and priorities under regulatory scrutiny.
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IT Service Assurance Manager
2 weeks ago
Mumbai, India SUN PHARMA Full timeHi,We are having an opening for IT Service Assurance Manager at our Mumbai location.Job Summary :We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP...
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IT Service Assurance Manager
2 weeks ago
Mumbai, India SUN PHARMA Full timeHi,We are having an opening for IT Service Assurance Manager at our Mumbai location.Job Summary :We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP...
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IT Service Assurance Manager
3 days ago
mumbai, India SUN PHARMA Full timeHi,We are having an opening for IT Service Assurance Manager at our Mumbai location.Job Summary :We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP...
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IT Service Assurance Manager
2 weeks ago
Mumbai, India SUN PHARMA Full timeHi,We are having an opening for IT Service Assurance Manager at our Mumbai location. Job Summary : We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP...
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IT Service Assurance Manager
6 days ago
Mumbai, India SUN PHARMA Full timeHi, We are having an opening forIT Service Assurance Managerat our Mumbai location.Job Summary:We are seeking a seasoned and proactiveIT Service Assurance Managerto oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP (Good...
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IT Service Assurance Manager
3 days ago
Mumbai, India SUN PHARMA Full timeHi, We are having an opening forIT Service Assurance Managerat our Mumbai location.Job Summary:We are seeking a seasoned and proactiveIT Service Assurance Managerto oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP (Good...
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IT Service Assurance Manager
2 weeks ago
Mumbai, India SUN PHARMA Full timeHi, We are having an opening for IT Service Assurance Manager at our Mumbai location. Job Summary : We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP...
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Business Development Manager
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