IT Service Assurance Manager
3 days ago
Hi, We are having an opening forIT Service Assurance Managerat our Mumbai location.Job Summary:We are seeking a seasoned and proactiveIT Service Assurance Managerto oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP (Good Practice) regulations, and support the organizations mission to deliver high-quality healthcare solutions. The ideal candidate will have a strong background in IT service management, preferred experience in the pharmaceutical or life sciences sector.Areas Of Responsibility:Overseeing global IT service delivery across all Sun Pharma locations, including manufacturing plants, R&D centres, corporate offices, and international sites spanning North America, APAC, Middle East, Australia, and EMEA regions. Managing day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams, including Application, Infrastructure, Security, Governance, and Business stakeholders. Building and sustaining strong, effective relationships with outsourced IT partners and other vendors to ensure service levels are maintained, issues are resolved promptly, and contractual commitments are met. Aligning IT services with evolving business priorities and ensuring timely communication and translation of those priorities across IT teams. Proactively identifying opportunities for service improvement and implementing Service Improvement Plans (SIPs) to sustain or enhance performance. Conducting regular service reviews with IT service partners to assess performance, review risks, and drive customer satisfaction improvements. Lead and coordinate on-site service teams, including scheduling, task allocation, and performance monitoring. Identify risks and issues in service delivery and implement timely corrective actions. Coordinate with technical teams to ensure smooth implementation and ongoing support of services. Manage escalations and ensure timely resolution of service issues. Establish and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for internal and external IT services. Collaborate with stakeholders across R&D, manufacturing, quality, and commercial operations to understand business requirements and ensure IT services meet those needs. Manage vendor relationships and third-party service providers to ensure contractual obligations are met. Oversee incident, problem, change management and other ITIL processes in alignment with ITIL framework. Facilitate audits and inspections by regulatory bodies related to IT systems and services.Educational Qualification:Bachelors degree in computer science, Information Technology, or a related fieldSpecific Certification: ITIL v4 certification (Foundation or higher) is required.Skills: Excellent leadership and interpersonal skills. Strong analytical and problem-solving abilities. Effective communication and stakeholder managementExperience: 10 years of experience in IT service delivery, with at least 3 years in a managerial role within the pharmaceutical or life sciences industry preferred. Strong understanding of GxP regulations, system validation (CSV), and compliance frameworks (FDA, EMA, ISO) preferred. Demonstrated experience managing cross-functional teams and vendors in a matrix environment. Proven ability to manage complex projects and priorities under regulatory scrutiny.
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IT Service Assurance Manager
3 days ago
mumbai, India SUN PHARMA Full timeHi,We are having an opening for IT Service Assurance Manager at our Mumbai location.Job Summary :We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP...
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It service assurance manager
1 day ago
Mumbai, India SUN PHARMA Full timeHi,We are having an opening for IT Service Assurance Manager at our Mumbai location.Job Summary :We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with Gx P...
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IT Service Assurance Manager
2 weeks ago
Mumbai, India SUN PHARMA Full timeHi,We are having an opening for IT Service Assurance Manager at our Mumbai location.Job Summary :We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP...
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IT Service Assurance Manager
2 weeks ago
Mumbai, India SUN PHARMA Full timeHi,We are having an opening for IT Service Assurance Manager at our Mumbai location.Job Summary :We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP...
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IT Service Assurance Manager
2 weeks ago
Mumbai, India SUN PHARMA Full timeHi,We are having an opening for IT Service Assurance Manager at our Mumbai location. Job Summary : We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP...
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IT Service Assurance Manager
6 days ago
Mumbai, India SUN PHARMA Full timeHi, We are having an opening forIT Service Assurance Managerat our Mumbai location.Job Summary:We are seeking a seasoned and proactiveIT Service Assurance Managerto oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP (Good...
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IT Service Assurance Manager
2 weeks ago
Mumbai, India SUN PHARMA Full timeHi, We are having an opening for IT Service Assurance Manager at our Mumbai location. Job Summary : We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP...
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Business Development Manager
1 day ago
Mumbai, Maharashtra, India MAS Assurance Full time ₹ 12,00,000 - ₹ 36,00,000 per yearIf you live and breathe premium automobiles and have a proven track record in B2B sales, this is your next gear changeMAS Assurance is rapidly expanding its Extended Warranty & Service Package division for premium segment vehicles in Mumbai, and we need a dynamic BDM to lead the charge.We need your horsepower:Experience: 5-7 years or more, with a major...
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Manager Service Assurance for Mumbai
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Mumbai, Maharashtra, India Talent Leads Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description:This role will be leading the Strategic Planning, Deployment, Maintenance and Performance of the Fibre Network Infrastructure, Service Delivery & Service Assurance.Key Responsibilities: Fibre Network Strategy & OperationsDevelop and lead the strategic expansion, modernization, and maintenance of the fibre network.Oversee network design,...
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Senior Manager
1 week ago
mumbai, India NumberTree Assurance Services Full timeCompany Overview:NumberTree Assurance Services is a leading management consulting firm in the industry. We specialize in providing technical audit services to hotels and resorts, ensuring the effective operation and maintenance of their MEP systems. With a dedicated team of professionals and a commitment to excellence, we strive to deliver top-notch...
