Senior AWS Connect Developer

1 week ago

India YunoJuno Full time
Our client is looking for a skilled and experienced Senior AWS Connect Developer to design, develop, and administer their cloud-based contact center solutions for a 3 month contract role.
The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center experience. The position demands a strong grasp of AWS infrastructure, contact flow design, and integration capabilities to deliver seamless and intelligent customer interactions.

AWS Service Integration : Build API-driven automation workflows to streamline operations and improve agent efficiency.
Customize IVR systems and CTI integrations to support advanced call handling and reporting features.
System Administration : Manage and monitor AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance.
Collaboration & Documentation : Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.

AWS Administration Skills : Skilled in designing and developing cloud-based contact center solutions using Amazon Connect .
Hands-on Experience : Extensive experience with AWS services ( Lambda , Lex , DynamoDB , S3) and IVR/CTI customization to deliver scalable customer experience solutions.

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