Dispute Resolution Senior Associate/Partner

5 days ago

Mumbai, India Qure.ai Full time

Qure.ai is a leading Healthcare Artificial Intelligence (AI) company disrupting the 'status quo' by enhancing diagnostic imaging and improving health outcomes with the assistance of machine-supported tools. Qure.ai taps deep learning technology to provide an automated interpretation of radiology exams like X-rays, and CT scans for time and resource-strapped medical imaging professionals, enabling faster diagnosis and speed to treatment. Qure.ai aims to democratize healthcare by improving accuracy, accessibility, and affordability to patients worldwide. Founded in 2016, we apply the latest AI research to healthcare problems and develop innovative solutions that are revolutionizing the way patients are diagnosed and treated. Associate Client Partner Department: Client Success & Operations Years of Experience: 2+ years of experience Employment Type: Full-time, Contract Key Relationships: Director (Client Success & Operations team) As associate client partner, you'll serve as the central point of contact for client partners, managing communication channels, coordinating project activities, and resolving client issues. Your role involves efficient ticket management, meeting support, documentation, and ensuring timely invoicing and financial coordination. Engagement and Communication: Act as the primary point of contact for client partners, handling various project action items and managing client communication groups and channels. Project Coordination: Collaborate with on-ground teams, program teams, and administrative teams to facilitate the deployment of Qure software. Occasional travel may be required on a project basis. Issue Resolution: Effectively resolve client complaints by liaising with Client IT and Program Teams, coordinating remote access requests, and aligning with our internal engineering team to ensure timely resolution. Ticket Management: Create and manage tickets for customer complaints, deployment, and engineering requests. Financial Coordination: Ensure timely invoicing for clients and coordinate with the finance team to facilitate prompt closure of financial transactions. Graduation in any discipline. You excel in analytical thinking and problem solving. You enjoy learning about technology products, having tech ops experience is a bonus The role will have travelling requirements, both domestic and international. Native Portuguese speakers with basic Spanish fluency Competitive compensation and rewards, an opportunity to grow with a young company. By submitting your information and application, you confirm that you have read and agree to the Applicant Privacy Policy:

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