Engagement Manager

2 weeks ago

Chennai, India Positka Full time

Background

PFSI Solutions Pvt Ltd (Positka) is a Singapore based boutique consulting firm with blue chip multinational clients.

Positka provides results focused high value support to clients in the functional areas of Cybersecurity, IT

Consulting, Technology Delivery, Analytics and Business Transformation services.

Positka is seeking experienced individuals who will be responsible for understanding customer expectations, ensuring delivery to the customer needs, and growing the relationship with the customer. The Engagement Manager plays a vital role in boosting the customer experience by ensuring the smooth delivery of services that meet and exceed customer demands.

Positka is committed to investing in best-in-class training / certifications and providing opportunities to work on cutting edge projects at leading customer organizations globally.

Role Description

The Engagement Manager is accountable for end-to-end delivery of programs and projects to meet customer needs Specifically:

- Understand, articulate, and drive agreement on clients’ expectations and requirements.

- Convert the requirements into specific deliverables and credible plans.

- Drive delivery of outcomes by leading a team of specialists and in collaboration with key stakeholders

within Positka and across the customer organization

- Identify opportunities for business development and extending client relationships.

Projects are likely to be primarily in the domain of Cybersecurity and allied areas of Information Technology.

The Engagement Manager, over time, will need to gain in-depth knowledge and understanding of Positka’s solutions.

The Engagement Manager will be driving the execution of strategic projects that may be across any of the key geographies, including Singapore, Japan, the Middle East, UK, India, and North America.

As Engagement Manager, you will be responsible for:

• Leading a team of geographically dispersed cross-functional teams to deliver projects on time and

within budget.

• Holding the end-to-end accountability for customer satisfaction and overall delivery excellence

• Develop an

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