Operations Manager- Insurance

2 weeks ago

Chennai, India HCLTech Full time

Job Responsibilities:- Managing a team of ~100 resources & 6-8 team leads supporting Insurance Back office operations.- Team Management and Leadership- Responsible for SLA Management, Issue Management and Reporting.- Maintaining high standards for product or service quality is crucial. Implement quality control measures to ensure zero defects.- Client Cadence – Daily, Weekly and Monthly- Client and HCL leadership Governance meetings- Team Management – coaching, feedback, performance assessment- Able to work collaboratively across all teams, identifying best practices and process efficiencies.- Shall be responsible for the overall performance of the Process and the team members.- Aptitude for preparing process reports on monthly/quarterly/annually basis.- Experienced working with external and internal auditors- Assists management with hiring processes and provide regular developmental feedback and guide team members through their career development process.- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.- Effective performance management, shrinkage & attrition management directly proportionate to the health of the business.- Drive & execute process improvements, automation across the scope of work.- Accountable for accurate and timely execution of required control checks. Drives compliance with established controls operating guidelines and KPI’s.Key Competencies- 14-16 years’ experience in Insurance operations with at least 8-10 years in Insurance (Non-Life) operations.- Core domain knowledge and expertise in Property and Casualty insurance – auto, property, umbrella, commercial, etc. (US geo preferred)- Relevant experience in managerial roles in service delivery, people management and process optimization.- Ensure delivery per customer expectation along with meeting defined SLA and ensure customer delight.- Hands on experience in managing operations establishing current state, gap analysis and implement improvement plans.- Understanding overall Disputes lifecycle and implementing overall program plan for service delivery improvement and cost optimization.- Excellent interpersonal. MS Office and presentation skills.- Excellent written and oral communication skills in English is a must.- Willingness to work in Night shifts is a must.

  • Insurance Sales Manager

    4 days ago

    Chennai, India Shrinithi Insurance B Full time

    Company Overview Shrinithi Insurance Broking Private Limited focuses on delivering superior customer experience by offering top-tier service for selecting appropriate insurance products and exceptional after-sales support. With strong partnerships with renowned insurance companies, Shrinithi Insurance Broking provides customers with a wide range of choices....

  • Insurance Sales Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Shrinithi Insurance B Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company OverviewShrinithi Insurance Broking Private Limited focuses on delivering superior customer experience by offering top-tier service for selecting appropriate insurance products and exceptional after-sales support. With strong partnerships with renowned insurance companies, Shrinithi Insurance Broking provides customers with a wide range of choices....

  • Operations Manager- Insurance

    2 weeks ago

    Chennai, Tamil Nadu, India HCLTech Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Responsibilities:Managing a team of ~100 resources & 6-8 team leads supporting Insurance Back office operations.Team Management and LeadershipResponsible for SLA Management, Issue Management and Reporting.Maintaining high standards for product or service quality is crucial. Implement quality control measures to ensure zero defects.Client Cadence –...

  • Insurance Sales Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Neviim Insurance Marketing Firm(IMF) Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionNeviim IMF is a premier provider of integrated insurance and healthcare management solutions. We are dedicated to supporting healthcare providers, insurers, and stakeholders in addressing complex operational and regulatory challenges. With our comprehensive services, we aim to streamline processes, enhance efficiency, and ensure...

  • Manager- Travel Insurance Operations

    4 weeks ago

    Hyderabad, Chennai, Pune, India Prudential Group Full time

    Job Description You could be the right candidate if you - Have 5-6 years of experience in Travel Insurance operations and claims management with at least 2-3 years experience in lead/ equivalent role. - Expert knowledge of Travel Insurance product features, process, regulatory and compliance requirements and implementation and management of comprehensive...

  • Insurance Representative

    2 weeks ago

    Chennai, Tamil Nadu, India AIONION INSURANCE MARKETING PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Insurance Representative located in Chennai. The Insurance Representative will be responsible for conducting insurance sales, providing excellent customer service, and managing insurance brokerage tasks. Day-to-day tasks include meeting with clients,...

  • Insurance Sales Representative

    2 weeks ago

    Chennai, Tamil Nadu, India Shrinithi Insurance B Full time ₹ 30,00,000 - ₹ 60,00,000 per year

    Company OverviewShrinithi Insurance Broking Private Limited is committed to delivering a superior experience by providing best-in-class service, both for selecting the right insurance products and offering exceptional after-sales support. We pride ourselves on our creativity, integrity, and customer service, building strong relationships with leading...

  • Insurance Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Tagore medical college and hospital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Insurance Manager – Hospital & Medical CollegeTagore Medical College & Hospital – Chennai, Tamil NaduFull-time | On-siteAbout Us:Tagore Medical College & Hospital is a leading institution in medical education and healthcare, committed to excellence in patient care, academics, and administration. We are seeking an experienced Insurance Manager to oversee...

  • Operations Manager- Insurance

    2 weeks ago

    Chennai, India HCLTech Full time

    Job Responsibilities: - Managing a team of ~100 resources & 6-8 team leads supporting Insurance Back office operations. - Team Management and Leadership - Responsible for SLA Management, Issue Management and Reporting. - Maintaining high standards for product or service quality is crucial. Implement quality control measures to ensure zero defects. - Client...

  • Operations Manager- Insurance

    2 weeks ago

    Chennai, India HCLTech Full time

    Job Responsibilities: Managing a team of ~100 resources & 6-8 team leads supporting Insurance Back office operations. Team Management and Leadership Responsible for SLA Management, Issue Management and Reporting. Maintaining high standards for product or service quality is crucial. Implement quality control measures to ensure zero defects. Client Cadence –...