Sr. Manager

1 day ago

Goa, India Vianaar Homes Full time

Job Title: Sr. Manager – Furnishing Sales & CRM

Work Location: Goa

Team Handling Role: Yes

Essential Duties & Key Responsibilities

A. Furnishing Sales (70%)

  • Convince Vianaar homeowners to furnish their homes with Vianaar Interiors.
  • Meet clients (virtually or in person), understand requirements, and pitch furnishing solutions accordingly.
  • Provide expert guidance and assist homeowners in selecting furnishing options aligned with their needs and financial plans.
  • Manage end-to-end furnishing process: discussions, pricing, and package finalization, ensuring transparency and customer trust.
  • Follow up with potential customers and engage with existing/potential clients to generate referrals.
  • Collaborate with design and procurement teams to ensure timely and quality delivery.
  • Prepare contracts, packages, and other necessary documentation for furnishing deals.

B. Customer Relationship Management (30%)

  • Oversee CRM lifecycle post-booking until handover, ensuring seamless client experience.
  • Act as escalation point for complex customer queries/complaints, ensuring timely resolution.
  • Coordinate with Finance for timely collection of payments aligned with construction progress.
  • Facilitate documentation and liaise with Legal and banks for agreements, registrations, and home loan processes.
  • Ensure smooth transition of customers to Facilities/Estate team during physical handover.
  • Maintain comprehensive client/project records and generate regular CRM MIS reports.
  • Coordinate and communicate regularly with internal departments – Sales, Projects, Finance, Legal, Facilities – to align client deliverables.

Education & Work Experience

  • Graduate from a reputed institute (MBA preferred).
  • 8-10 years’ experience, with proven expertise in Sales (Furnishing/Design/Interiors) and exposure to CRM functions.

Desired Candidate Profile

  • Strong sales acumen with experience of dealing with HNI’s/UHNI’s
  • Excellent leadership, people management, and stakeholder management skills.
  • Strong communication, influencing, and interpersonal skills.
  • Ability to work independently under pressure with zeal and purpose.
  • Strong commercial understanding with prior accountability for revenue/targets.
  • Experience in translating business strategy into day-to-day execution and ensuring service excellence.

Knowledge of Software

MS Office, Email, Lead Hero (internal CRM software).

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