LTIMindtree | Service Desk Administrator

3 weeks ago

chennai, India LTIMindtree Full time

Role – Service Desk Administrator

Experience: 3 to 5 years

Location: Coimbatore, Mumbai, Chennai , Bangalore and Hyderabad

Job Description

· Incident Resolution: Manage incidents and service requests that require deeper technical troubleshooting beyond L1 support.

· Intermediate Troubleshooting: Diagnose and resolve issues related to operating systems, network connectivity, and business-critical applications.

· Root Cause Analysis: Investigate the root cause of recurring incidents, providing insights for process improvements.

· Collaboration with L3: Work with L3 support on escalated incidents, ensuring smooth knowledge transfer and technical accuracy.

· Documentation: Document solutions for recurring incidents and update the knowledge base to aid L1 and future L2 responses. Mandatory Leaf Skills to Hire

· Technical Skills: Proficiency in network basics, desktop support, and experience with ITSM tools (e.g., ServiceNow, Jira).

· Soft Skills: Strong Communication skills, analytical skills, ability to manage escalations eƯectively, and collaborative team approach. Upskilling Tracks- Train on any two skills

· Windows remote Support

· EUC Desktop Engineering (Intune, SCCM, Citrix Unified Management, JAMF)

· Infra Monitoring, End user Analytics (Systrack, Nexthink)

· JAMF Pro Useful Certifications

· Certifications: ITIL Foundation

· CompTIA A+, or Microsoft Certified: Modern Desktop Administrator. (Optional)

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