Senior Executive

5 days ago

Bangalore, India Century Real Estate Holdings Pvt Ltd Full time

As the Senior Executive - Front Office for the launch of our luxury residential property in Bangalore , you will be the primary individual contributor responsible for overseeing all aspects of front office operations. Working closely with cross-functional teams, you will play a pivotal role in setting up front office processes, establishing service standards, and delivering exceptional customer service to our future residents.

Key Responsibilities

  1. Develop and implement pre-opening strategies and action plans for front office operations, including reservations, guest services, and administrative procedures
  2. Coordinate with the marketing and sales teams to ensure seamless integration of front office activities with promotional campaigns and sales efforts
  3. Establish and maintain relationships with key stakeholders, including vendors, suppliers, local authorities, and community organizations, to support the successful launch and ongoing operation of the property
  4. Create standard operating procedures (SOPs) and service protocols for front office operations, ensuring consistency, efficiency, and adherence to brand standards
  5. Implement technology solutions and property management systems to support front office functions, including reservations, check-in/check-out procedures, and guest communications
  6. Conduct training sessions for front office staff to ensure alignment with established service standards and provide ongoing support and guidance as needed
  7. Monitor and analyze guest feedback, market trends, and competitive intelligence to identify opportunities for enhancement and innovation in front office services
  8. Ensure compliance with all relevant regulations, laws, and company policies related to front office operations, security, and guest privacy

Qualification

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Proven track record of success in launching and managing luxury residential properties or boutique hotel
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholder
  • Proficiency in property management software, Microsoft Office Suite, and other relevant technology platform
  • Flexibility to work evenings, weekends, and holidays as required during the pre-launch and post-launch phase

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