Desktop support specialist
5 days ago
Technical SupportProfileHandle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.ResponsibilitiesProvides technical support to TP Global employees who work from home.Log customer interactions into the customer relationship database and follow escalation procedures to resolve issuesTrack and follow cases to ensure that they are closed in an efficient and timely mannerProvide and maintain strong, professional relationship with all customers and show empathy at all timesResearch to the Knowledge Base to troubleshoot customer problems and address questions and/or concernsHandle customers complaints according to procedures and log cases appropriatelyEnsure all support calls and (when applicable) emails and chats are answered and resolved within the agreed SLAsProvide feedback to his/her superior on new/emerging issues that have been identified and work to proactively highlight areas that need to be improvedTake on board feedback and adapt skill accordinglyAdhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & SecurityAdhere to Internal and External Standards as those released by the Steering CommitteesAttend recurrent trainings published by the Client/Company on a regular basisKnowledge QualificationsHigh school diploma or equivalent Experience At least 1-2 year in a technical support department.Minimum Requirements for Hiring ComputerAbility to use the desktop computer system - Ability to use Internet/web applications.Usage of MS Office Language - Proficient in English (C1 level) Writing and verbal communicationAbility to communicate correctly and clearly Comprehension.Ability to clearly understand a problem statement Problem SolvingAbility to approach problems logically Customer ServiceAbility to effectively manage customer enquires via all types of channels.Typing - Speed: 25 wpm - Accuracy: 85%Experience 1-3 year working within the company in a technical support department.9 out of 12 months exceeding performance KPIsNo written warning or disciplinary action Minimum Requirements to Perform the job ComputerUse of production tools - Use of Phone/Mail/Chat System - Clients Tools - CCMS Problem Solving - Strong troubleshootingKnowledge of tools used for troubleshooting.Communication -B2 English (British Council)Complaint HandlingProduct Knowledge Requirements- Windows, OS, Mac OS, Chrome, OS OfficeApplications Home VPN technologies
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Desktop Support Specialist
1 week ago
Mumbai, Maharashtra, India af59c3e3-4dbc-4957-8fc7-dee7bdd4d1c7 Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionEnvision Overseas Education Consultants is a trusted guide for students aspiring to study at top international universities. With a global network of partnerships across the USA, UK, Canada, Australia, and Europe, Envision offers personalized guidance tailored to each student's academic goals. The team provides end-to-end support, from...
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Desktop Support Specialist
1 week ago
Mumbai, India Envision Full timeJob Description Company Description Envision Overseas Education Consultants is a trusted guide for students aspiring to study at top international universities. With a global network of partnerships across the USA, UK, Canada, Australia, and Europe, Envision offers personalized guidance tailored to each student's academic goals. The team provides end-to-end...
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Desktop Support Specialist
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Mumbai, Maharashtra, India DCyber TechLab Pvt Ltd Full time ₹ 3,60,000 - ₹ 6,00,000 per yearJob descriptionJob Title: Desktop Support Engineer – L2Experience: 3 YearsCTC: ₹4-5 LPALocation: Mumbai ( Onsite)Employment Type: Full-timeJob Summary:We are looking for a skilled Desktop Support Engineer - L2 to provide technical support, troubleshoot hardware and software issues, and ensure seamless IT operations. The ideal candidate should have 3...
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Desktop Support Specialist
5 days ago
Navi Mumbai, Mumbai, India SISL Global Full timeJob Description Job Description - Desktop Technician will provide day to day localremote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and...
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Mumbai, India GramPro Business Services Pvt. Ltd. Full timeJob Description Recruiting for a scheduled commercial Bank Experience range : 2-3 years Location: Mumbai, Kochi. Position Summary We are seeking a skilled and customer-focused On-Site Desktop Support Engineer / IT Support Specialist to provide technical assistance and support for end users across hardware, software, and network-related issues. This role is...
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Desktop Support Specialist
1 week ago
Navi Mumbai, Mumbai, India SISL Global Full timeJob Description Mon- Thu : 4 Days a Week Shift Timings : 3 Days : Sea Woods, Navi Mumbai, Maharashtra 400706, 1 Day: Belapur Rd, Ghansoli, Navi Mumbai, Maharashtra 400710 Key Responsibilities: Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. Diagnose and resolve advanced technical issues escalated from the...
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Desktop Support Specialist
1 week ago
Navi Mumbai, India SISL Global Full timeMon- Thu : 4 Days a Week Shift Timings : 3 Days : Sea Woods, Navi Mumbai, Maharashtra – , 1 Day: Belapur Rd, Ghansoli, Navi Mumbai, Maharashtra Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. ·...
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Desktop Support Specialist
2 weeks ago
Navi Mumbai, India SISL Global Full timeMon- Thu : 4 Days a Week Shift Timings : 3 Days : Sea Woods, Navi Mumbai, Maharashtra – , 1 Day: Belapur Rd, Ghansoli, Navi Mumbai, Maharashtra Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. ·...
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Desktop Support Specialist
1 week ago
Navi Mumbai, India SISL Global Full timeMon- Thu : 4 Days a Week Shift Timings : 3 Days : Sea Woods, Navi Mumbai, Maharashtra – 400706,1 Day: Belapur Rd, Ghansoli, Navi Mumbai, Maharashtra 400710Key Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.· Diagnose and resolve advanced technical issues escalated from the L1 support...
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Desktop Support Specialist
1 week ago
Navi Mumbai, India SISL Global Full timeMon- Thu : 4 Days a WeekShift Timings :3 Days : Sea Woods, Navi Mumbai, Maharashtra – ,1 Day: Belapur Rd, Ghansoli, Navi Mumbai, Maharashtra Key Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.· Diagnose and resolve advanced technical issues escalated from the L1 support team.·...
