Desktop Support Specialist
20 hours ago
Job Description Job Description - Desktop Technician will provide day to day localremote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years experience in Windows Desktop support. Position Responsibilities and Functions - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported incidents. - Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. - Should have basic knowledge of Mac operating system, to support Apple pc users. - Install, upgrade, support and troubleshoot for printers, computer hardware. - Performs general preventative maintenance tasks on computers, laptops, printers. - Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. - Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. - Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. - This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Requirement : - Bachelor's Degree or equivalent in Computer Science or related field. - CompTIA A+, Microsoft Certified Professional (MCP) or better. - Minimum of 18 months of IT experience. - Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. - Proven analytical, troubleshooting and problem-solving skills. - Proven ability to multi-task, effectively determine priorities and meet SLA's. - Excellent communication and internal customer service skills.
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Desktop Support Specialist
5 days ago
Mumbai, India Envision Full timeJob Description Company Description Envision Overseas Education Consultants is a trusted guide for students aspiring to study at top international universities. With a global network of partnerships across the USA, UK, Canada, Australia, and Europe, Envision offers personalized guidance tailored to each student's academic goals. The team provides end-to-end...
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Desktop Support Specialist
7 days ago
Navi Mumbai, Mumbai, India SISL Global Full timeJob Description Mon- Thu : 4 Days a Week Shift Timings : 3 Days : Sea Woods, Navi Mumbai, Maharashtra 400706, 1 Day: Belapur Rd, Ghansoli, Navi Mumbai, Maharashtra 400710 Key Responsibilities: Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. Diagnose and resolve advanced technical issues escalated from the...
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Desktop Support Specialist
6 days ago
Mumbai, Maharashtra, India af59c3e3-4dbc-4957-8fc7-dee7bdd4d1c7 Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionEnvision Overseas Education Consultants is a trusted guide for students aspiring to study at top international universities. With a global network of partnerships across the USA, UK, Canada, Australia, and Europe, Envision offers personalized guidance tailored to each student's academic goals. The team provides end-to-end support, from...
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Desktop Support Specialist
3 days ago
Gurugram, Gurugram, India TP Full timeJob Description Company Description TP is a global digital business services company dedicated to delivering advanced, digitally-powered solutions for some of the world's leading brands. With a strong global presence and a commitment to local communities and environmental sustainability, TP strives to support brands in streamlining their operations. TP aims...
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Desktop Support Specialist
6 days ago
Navi Mumbai, India SISL Global Full timeMon- Thu : 4 Days a Week Shift Timings : 3 Days : Sea Woods, Navi Mumbai, Maharashtra – , 1 Day: Belapur Rd, Ghansoli, Navi Mumbai, Maharashtra Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. ·...
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Desktop Support Specialist
7 days ago
Navi Mumbai, India SISL Global Full timeMon- Thu : 4 Days a Week Shift Timings : 3 Days : Sea Woods, Navi Mumbai, Maharashtra – , 1 Day: Belapur Rd, Ghansoli, Navi Mumbai, Maharashtra Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. ·...
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Desktop Support Specialist
7 days ago
Navi Mumbai, India SISL Global Full timeMon- Thu : 4 Days a Week Shift Timings : 3 Days : Sea Woods, Navi Mumbai, Maharashtra – 400706,1 Day: Belapur Rd, Ghansoli, Navi Mumbai, Maharashtra 400710Key Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.· Diagnose and resolve advanced technical issues escalated from the L1 support...
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Desktop Support Specialist
6 days ago
Navi Mumbai, India SISL Global Full timeMon- Thu : 4 Days a WeekShift Timings :3 Days : Sea Woods, Navi Mumbai, Maharashtra – ,1 Day: Belapur Rd, Ghansoli, Navi Mumbai, Maharashtra Key Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.· Diagnose and resolve advanced technical issues escalated from the L1 support team.·...
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Desktop Support Specialist
7 days ago
navi mumbai, India SISL Global Full timeMon- Thu : 4 Days a Week Shift Timings : 3 Days : Sea Woods, Navi Mumbai, Maharashtra – 400706,1 Day: Belapur Rd, Ghansoli, Navi Mumbai, Maharashtra 400710Key Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.· Diagnose and resolve advanced technical issues escalated from the L1 support...
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Desktop Support Specialist
7 days ago
Navi Mumbai, India SISL Global Full timeMon- Thu : 4 Days a Week Shift Timings : 3 Days : Sea Woods, Navi Mumbai, Maharashtra – 400706,1 Day: Belapur Rd, Ghansoli, Navi Mumbai, Maharashtra 400710Key Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.· Diagnose and resolve advanced technical issues escalated from the L1 support...
