BayOne Solutions | Lead Customer Success Manager

3 weeks ago


delhi, India BayOne Solutions Full time
Job Title: Lead Customer Success Manager
Location: Gurugram Haryana (4 days onsite)
Job Type: Fulltime with BayOne Solutions
Responsibilities:
Escalation management, should be able to manage customer escalations and priority responses.
Experience managing day to day operations, shift management, work prioritizations, capacity planning
This will be the SPOC for customers and will manage BayOne relationship and work delivery
Must have managed a team of CSM with below role and responsibilities.
Client Relationship Management: Develop and maintain strong relationships with enterprise clients to ensure their satisfaction and success.
Onboarding and Training: Assist clients with the onboarding process, providing training and support to ensure they effectively use the hardware solutions.
Account Management: Manage a portfolio of enterprise accounts, ensuring customer satisfaction, retention, and growth.
Strategic Planning: Develop and execute strategic plans to drive product adoption and maximize value for clients.
Quarterly Business Reviews (QBRs): Lead QBRs and strategic meetings with key stakeholders to assess needs and opportunities.
Problem Resolution: Address and resolve any technical or operational issues that clients may encounter.
Feedback Collection: Gather and analyze customer feedback to guide continuous product and service improvement
Qualifications:
Education: Bachelor's degree in Engineering, Computer or a related field.
Experience: 10+ years of experience in customer success, account management, or a related field.
Skills: Excellent communication and interpersonal skills, strong organizational skills, attention to detail, and the ability to solve complex problems.

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