Customer Success Executive
2 weeks ago
Key Responsibilities Implementation & Configuration Install, configure, and implement hospital software systems based on client requirements. Customize application settings and import master data aligned with hospital processes. Possess a basic understanding of integrating the software with HIS data. Collaborate with product and technical teams to influence platform feature enhancements based on client needs Client Coordination & Support Collaborate with various hospital departments (Administration, Billing, Laboratory, Pharmacy, Nursing, etc.) to gather requirements and map suitable solutions. Conduct User Acceptance Testing (UAT) and ensure smooth and successful go live. Provide both onsite and remote support during post-implementation phases. Diagnose and resolve technical and functional issues promptly and efficiently. Track implementation progress and proactively mitigate risks or delays. Conduct periodic success reviews with clients to identify additional value-add modules or optimizations Training & Documentation Conduct end-user and hospital staff training sessions on implemented modules. Document client feedback, release plans, and maintain implementation reports. Technical Activities Perform SQL data validations and execute basic queries for troubleshooting and reporting. Coordinate with development teams to issue escalation, patch deployment, and enhancement requests. Contribute to continuous improvement by analyzing common client issues and recommending platform improvements Assist in defining and maintaining data security and access control policies during implementation Required Skills and Competencies Solid understanding of hospital workflows and healthcare IT systems. Familiarity with Windows Server environments and fundamental networking concepts. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication, presentation, and client-handling abilities. Ability to work independently while managing multiple projects effectively. Qualifications Bachelor's degree in computer science, Information Technology, Biomedical Engineering, or related field. 1–3 years of experience in HIS/EMR or healthcare software implementation. Preferred Experience Hands-on implementation experience in healthcare software Familiarity with cloud-based or web-based hospital applications. Basic ideas about No-Code and Low-Code Platforms. Key Attributes Customer-focused and committed to quality service delivery. Willingness to travel to client sites for onsite support. Strong documentation, coordination, and follow-up skills. Collaborative team player with adaptability and a proactive attitude.
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Customer Success Executive
1 week ago
Coimbatore, Tamil Nadu, India Enterprise IT Solutions Full time ₹ 2,16,000 - ₹ 3,00,000 per yearPosition: Customer Success ExecutiveLocation: CoimbatoreJob Type: Full TimeExperienceRequired: 1–3 years in client relationship management, customer success, or account management, preferably in B2B or service-driven sectorsSalary Range: ₹18,000 – ₹25,000 per month (based on experience & performance)Additional Benefits: Travel allowance +...
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Call Center
2 weeks ago
Coimbatore, India Customer Care Executive Full timeInbound call services Daily booking ratio Follow up on prospective customers for future booking **Job Types**: Full-time, Fresher **Salary**: ₹9,000.00 - ₹15,000.00 per month Schedule: - Day shift Supplemental pay types: - Commission pay **Education**: - Higher Secondary(12th Pass) (preferred) **Language**: - English and tamil...
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Customer Success Executive
2 weeks ago
Coimbatore, India sterloCare Full timeKey ResponsibilitiesImplementation & Configuration- Install, configure, and implement hospital software systems based on client requirements.- Customize application settings and import master data aligned with hospital processes.- Possess a basic understanding of integrating the software with HIS data.- Collaborate with product and technical teams to...
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Customer Success Executive
2 weeks ago
Coimbatore, India sterloCare Full timeKey ResponsibilitiesImplementation & Configuration- Install, configure, and implement hospital software systems based on client requirements.- Customize application settings and import master data aligned with hospital processes.- Possess a basic understanding of integrating the software with HIS data.- Collaborate with product and technical teams to...
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Customer Success Executive
2 weeks ago
Coimbatore, India sterloCare Full timeKey Responsibilities Implementation & Configuration Install, configure, and implement hospital software systems based on client requirements. Customize application settings and import master data aligned with hospital processes. Possess a basic understanding of integrating the software with HIS data. Collaborate with product and technical teams to...
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Customer Success Executive
2 weeks ago
Coimbatore, India sterloCare Full timeKey Responsibilities Implementation & Configuration - Install, configure, and implement hospital software systems based on client requirements. - Customize application settings and import master data aligned with hospital processes. - Possess a basic understanding of integrating the software with HIS data. - Collaborate with product and technical teams to...
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Customer Success Executive
2 weeks ago
Coimbatore, India sterloCare Full timeKey Responsibilities Implementation & Configuration Install, configure, and implement hospital software systems based on client requirements. Customize application settings and import master data aligned with hospital processes. Possess a basic understanding of integrating the software with HIS data. Collaborate with product and technical teams to...
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Customer Success Executive
2 weeks ago
Coimbatore, India sterloCare Full timeKey Responsibilities Implementation & Configuration Install, configure, and implement hospital software systems based on client requirements. Customize application settings and import master data aligned with hospital processes. Possess a basic understanding of integrating the software with HIS data. Collaborate with product and technical teams to...
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Customer Success Executive
2 weeks ago
Coimbatore, India sterloCare Full timeKey Responsibilities Implementation & Configuration Install, configure, and implement hospital software systems based on client requirements. Customize application settings and import master data aligned with hospital processes. Possess a basic understanding of integrating the software with HIS data. Collaborate with product and technical teams to...
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Head of Customer Success
2 weeks ago
Coimbatore, India Kovai.co Full timeKovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At Kovai.co, we're rewriting the B2B landscape by empowering over 2, businesses worldwide with our award-winning SaaS solutions.Our...
