Customer Success Executive
2 weeks ago
Key Responsibilities Implementation & Configuration - Install, configure, and implement hospital software systems based on client requirements. - Customize application settings and import master data aligned with hospital processes. - Possess a basic understanding of integrating the software with HIS data. - Collaborate with product and technical teams to influence platform feature enhancements based on client needs Client Coordination & Support - Collaborate with various hospital departments (Administration, Billing, Laboratory, Pharmacy, Nursing, etc.) to gather requirements and map suitable solutions. - Conduct User Acceptance Testing (UAT) and ensure smooth and successful go live. - Provide both onsite and remote support during post-implementation phases. - Diagnose and resolve technical and functional issues promptly and efficiently. - Track implementation progress and proactively mitigate risks or delays. - Conduct periodic success reviews with clients to identify additional value-add modules or optimizations Training & Documentation - Conduct end-user and hospital staff training sessions on implemented modules. - Document client feedback, release plans, and maintain implementation reports. Technical Activities - Perform SQL data validations and execute basic queries for troubleshooting and reporting. - Coordinate with development teams to issue escalation, patch deployment, and enhancement requests. - Contribute to continuous improvement by analyzing common client issues and recommending platform improvements - Assist in defining and maintaining data security and access control policies during implementation Required Skills and Competencies - Solid understanding of hospital workflows and healthcare IT systems. - Familiarity with Windows Server environments and fundamental networking concepts. - Strong analytical, troubleshooting, and problem-solving skills. - Excellent communication, presentation, and client-handling abilities. - Ability to work independently while managing multiple projects effectively. Qualifications - Bachelor's degree in computer science, Information Technology, Biomedical Engineering, or related field. - 1–3 years of experience in HIS/EMR or healthcare software implementation. Preferred Experience - Hands-on implementation experience in healthcare software - Familiarity with cloud-based or web-based hospital applications. - Basic ideas about No-Code and Low-Code Platforms. Key Attributes - Customer-focused and committed to quality service delivery. - Willingness to travel to client sites for onsite support. - Strong documentation, coordination, and follow-up skills. - Collaborative team player with adaptability and a proactive attitude.
-
Customer Success Executive
1 week ago
Coimbatore, Tamil Nadu, India Enterprise IT Solutions Full time ₹ 2,16,000 - ₹ 3,00,000 per yearPosition: Customer Success ExecutiveLocation: CoimbatoreJob Type: Full TimeExperienceRequired: 1–3 years in client relationship management, customer success, or account management, preferably in B2B or service-driven sectorsSalary Range: ₹18,000 – ₹25,000 per month (based on experience & performance)Additional Benefits: Travel allowance +...
-
Customer Success Executive
2 weeks ago
Coimbatore, India sterloCare Full timeKey ResponsibilitiesImplementation & Configuration- Install, configure, and implement hospital software systems based on client requirements.- Customize application settings and import master data aligned with hospital processes.- Possess a basic understanding of integrating the software with HIS data.- Collaborate with product and technical teams to...
-
Customer Success Executive
2 weeks ago
Coimbatore, India sterloCare Full timeKey ResponsibilitiesImplementation & Configuration- Install, configure, and implement hospital software systems based on client requirements.- Customize application settings and import master data aligned with hospital processes.- Possess a basic understanding of integrating the software with HIS data.- Collaborate with product and technical teams to...
-
Call Center
2 weeks ago
Coimbatore, India Customer Care Executive Full timeInbound call services Daily booking ratio Follow up on prospective customers for future booking **Job Types**: Full-time, Fresher **Salary**: ₹9,000.00 - ₹15,000.00 per month Schedule: - Day shift Supplemental pay types: - Commission pay **Education**: - Higher Secondary(12th Pass) (preferred) **Language**: - English and tamil...
-
Customer Success Executive
2 weeks ago
Coimbatore, India sterloCare Full timeKey Responsibilities Implementation & Configuration Install, configure, and implement hospital software systems based on client requirements. Customize application settings and import master data aligned with hospital processes. Possess a basic understanding of integrating the software with HIS data. Collaborate with product and technical teams to...
-
Customer Success Executive
2 weeks ago
Coimbatore, India sterloCare Full timeKey Responsibilities Implementation & Configuration Install, configure, and implement hospital software systems based on client requirements. Customize application settings and import master data aligned with hospital processes. Possess a basic understanding of integrating the software with HIS data. Collaborate with product and technical teams to...
-
Customer Success Executive
2 weeks ago
Coimbatore, India sterloCare Full timeKey Responsibilities Implementation & Configuration Install, configure, and implement hospital software systems based on client requirements. Customize application settings and import master data aligned with hospital processes. Possess a basic understanding of integrating the software with HIS data. Collaborate with product and technical teams to...
-
Customer Success Executive
2 weeks ago
Coimbatore, India sterloCare Full timeKey Responsibilities Implementation & Configuration Install, configure, and implement hospital software systems based on client requirements. Customize application settings and import master data aligned with hospital processes. Possess a basic understanding of integrating the software with HIS data. Collaborate with product and technical teams to...
-
Customer Success Executive
2 weeks ago
Coimbatore, India sterloCare Full timeKey Responsibilities Implementation & Configuration Install, configure, and implement hospital software systems based on client requirements. Customize application settings and import master data aligned with hospital processes. Possess a basic understanding of integrating the software with HIS data. Collaborate with product and technical teams to...
-
Head of Customer Success
2 weeks ago
Coimbatore, India Kovai.co Full timeKovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At Kovai.co, we're rewriting the B2B landscape by empowering over 2, businesses worldwide with our award-winning SaaS solutions.Our...
