VP/SVP – Finance

Designation / Title: VP/SVP – Finance & AccountingReporting to: Executive Vice PresidentLocation: Bangalore (Hybrid)Purpose of the Job:- To manage operations of multi-client services of end-to-end F&A processes of GL, AP, and AR- Demonstrate high level of technical skills of F&A experience with team and clients- Proactive communication and build client relationship to meet high standards of timelines and quality services delivered- Perform gap analysis to identify areas where our performance does not meet our standard and establishes action plan by month to eliminate gaps.- Recommends product/service enhancements to add value to our offerings.- Identifies process optimization and cost reduction opportunities in collaboration with the Process Improvement team based on client feedback, other relevant data sources.- Create and maintain appropriate organization structure and staffing levels.- Responsible for retention of staff, minimize attrition levels, build high motivation team, and groom next level managers to take higher responsibilitiesKey Result Areas (Principal Accountabilities)- Responsible to ensure KPI metrics are met and exceed from client, process, and team perspective- Responsible to keep the attrition at minimum levels and create good back up & cross training plan to ensure seamless deliverables- Create and maintain a winning culture in their global division and ensure a positive employee experience. Supports the WCAT and follows through with Company initiatives to drive winning culture.- Capacity building, reviews of manpower utilization & ensure that Manpower is fully & effectively utilized on daily basis.- Closely monitor the process wise quality issues & take necessary action to improve & stabilize the process.- Trouble shooting & proactive client escalation management- Ensure customer satisfaction. Owning CSAT.- Team Management and Training and development of staff.- Provide guidance for an efficient and high-quality functioning team; promote synergy and best practice sharing amongst resources.- Drive collaboration with stakeholders in managing high standards of communication and delivering best in class services.- Provide guidance in methodologies and processes to enable enhancement of delivery.- Productivity & quality improvements on a continuous basis.- Driving a culture of Delivery Excellence and moving up the maturity to be best in class.- Develop winning culture within the team.- Work on new prospects/ clients and need basis requirements.Knowledge and Skills- Must have prior experience in service industry BPO/KPO- Must have managed team size of minimum 500 FTE- Must have excellent communication, leadership skills & Domain knowledge.- Must have prior experience of managing multiple US clients simultaneously- Preferred to have continuous improvement mindset and knowledge in automation tools- Ready to work in continuous US hours (as required)- Preferred to have client solution and transition experience- Smart and dynamic- 15 years’ management experience, ability to manage priorities and functions, strong human relations and communication skills, and industry expertise and relationships.Educational Qualifications:- CA / CPA / CIMA / CWA, MBA Finance.Work Experience:- 10-15 years Post graduation or 8-10 years post professional qualification.Extent of Public Contact:- Frequently serves as a representative of Client to various organizations within the community, displaying courtesy, tact, consideration, and discretion in all interactions.- Continually serves as a representative of Client to the contract corporate groups, displaying courtesy, tact, consideration, and discretion in all interactions.- Frequently negotiates contracts, answers questions from accounting & other staff, and interacts with division corporate staff.- Position requires direct one-on-one as well as group basis interaction with LOB management team.Working Conditions and Environmental Attributes:Working Days: Monday - FridayWorking Hours – 9 hours (UK shift), mix of WFO and WFH. The working hours may get extended due to nature of the business.Thanks and Regards,Sajith NairZtek Consulting Inc.E-mail: