Head of account management

7 days ago

Delhi, Delhi, India MetaMorph Full time
About Meta Morph:
We at Meta Morph, empower startups to scale and innovate by placing people at the centre of their strategy. With a proven track record of supporting over 220 startups, we specialise in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°
About Our Client:
We have an exciting opportunity with a leading company in the B2 B insuretech sector. While we can't reveal the client's name just yet, rest assured, it's a dynamic and fast-growing organization that offers excellent growth potential. Once your resume is shortlisted, we'll provide all the details about the client and the role to ensure it aligns with your career goals.
The Role:
The Head of Account Management is a crucial role responsible for managing relationships with key clients, ensuring their satisfaction, and driving business growth. The role is defined by four key pillars: client retention, revenue growth and upselling, team management (with a team of 15 to 20 members reporting directly to this role), and scaling the business. The ideal candidate will have experience in growing and scaling a business, particularly in B2 B insurance for corporate clients, with a proven track record in cross-selling, upselling, and managing renewals
(More on the role, once we connect please)
Qualification:
Graduate with15+ yrs of experience in B2 B Saas sales, Fintech, HRTech, Insurance or any other relevant field.
The Head of Account Management plays a pivotal role in overseeing the
relationships with key clients, ensuring their satisfaction, and driving growth for the business.
Below mentioned are the 4 key pillars that will define the role.
Client Retention and Satisfaction

• Build and maintain strong relationships: The primary goal is to foster long-term
partnerships by understanding clients' needs and ensuring they are met. Account mapping is a
key activity to achieve this objective. Building account framework will help team members under
the head to map & share relationship state with multiple stake holders in a company.
2. Revenue Growth and Upselling

• Identify opportunities for upselling and cross-selling: Work closely with clients to identify
opportunities where additional products or wellness services can add value to their business.
3. Client Onboarding and Success

• Effective onboarding process: Work with client success teams to ensure that clients are
onboarded smoothly, receive proper training through webinars and can derive value from the app.
4. Team leadership

• Lead and manage the account management team, ensuring they have the tools, training, and
support needed to meet targets. Build a high-performance team by designing the right structure
& onboarding the competent talent.
If this role interests you, please apply here or share your details at -
*We apologize, but due to the high volume of applicants, only candidates whose qualifications align with the role will be contacted*

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