Logistics Support Specialist

1 week ago


uttar pradesh, India eJAmerica Full time
UPS Agent – Claims and Disputes Management
Job Summary:
We are seeking a detail-oriented Logistics Support Specialist to oversee parcel handling and delivery operations. The role involves coordinating shipment schedules, addressing customer inquiries, tracking packages, and ensuring timely delivery of goods. Key responsibilities include maintaining shipment records, resolving delivery issues, and collaborating with teams to streamline logistics processes. Strong organizational and communication skills are essential for success in this position.
Job Location : Noida
Work Schedule :
24x7 Shift Availability
2 days off per week (flexible as per project requirements)
Transport Facility :
Cab facility available (as per transport policy for to-and-fro locations).
Eligibility Criteria
Educational Qualification :
Undergraduate (UG) candidates can apply.
Any Graduate can apply.
Work Experience :
Minimum 6 months experience as a Customer Care Agent in a US-based process managing claims, disputes , or similar responsibilities.
Experience in Banking, Insurance, Aviation , or Logistics is highly preferred.
Skills and Requirements
Experience : Minimum 6 months in claims and dispute management within finance, aviation, or logistics sectors; overall 1–2 years in a customer care voice-based process.
Technical Skills : Proficiency in claims management software and Microsoft Office Suite.
Regulatory Knowledge : Awareness of relevant laws and regulations affecting claims management.
Soft Skills : Excellent negotiation, communication, and interpersonal skills.
Other Requirements : Flexibility to work in a dynamic 24x7 environment.
Interview Process
RMG Screening : Assessment based on eligibility criteria.
Skills Test :
Typing test (if backend process).
Voice assessment (if voice process).
Operations Round : Role-specific evaluation.
HR Discussion : Final offer discussion for selected candidates.

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