Applicantz | Customer Retention and Accounts Specialist

1 week ago

bangalore, India Applicantz Full time

THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.


Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and a Flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.


Provides support to one or more Program Managers, helping to ensure program is executed successfully. Under the leadership of Program Manager, will perform a wide range of tasks to help drive overall implementation of program goals and objectives.


Qualifications and experience:


  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.
  • This requires advanced knowledge of Microsoft Excel software
  • This requires basic knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.


Responsibilities


Customer Engagement:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.


Order and Account Management:

  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.


Follow-Up Tracking and Reporting:

  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on:
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.

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