Associate Director-Customer Success

4 weeks ago

bangalore, India Graphy Inc. Full time

Company: Graphy
Job Overview:
The Associate Director of Customer Success at Graphy plays a pivotal role in ensuring that customers achieve their goals and maximize revenue potential through the platform. This role focuses on strategic account management, overseeing onboarding, and driving long-term customer satisfaction and success within a revenue-share model.
Key Responsibilities:

Customer Success Strategy & Revenue Growth
Lead the Customer Success team in driving customer retention, growth, and satisfaction within a revenue-share framework.
Identify upselling and cross-selling opportunities to increase revenue share with customers, ensuring alignment with customer goals.
Develop and implement customer success strategies that enhance the customer lifecycle, from onboarding to renewal, aimed at achieving mutual revenue growth.
Onboarding Management
Own the customer onboarding process, ensuring smooth transitions from sales to customer success.
Design and oversee onboarding processes to help new customers quickly realize the value of Graphy’s platform.
Collaborate with internal teams to customize onboarding experiences according to customer needs, industry standards, and business objectives.
Team Leadership & Development
Mentor, manage, and grow the Customer Success team, fostering a customer-centric and results-driven culture.
Conduct regular 1-on-1s, performance evaluations, and training sessions to ensure team alignment and goal achievement.
Oversee account and team shuffling as needed to ensure equitable distribution of customer accounts.
Customer Retention & Satisfaction
Proactively monitor customer health and develop strategies to address potential churn risks.
Conduct quarterly business reviews (QBRs) to review revenue performance, discuss future growth plans, and demonstrate the value Graphy provides.
Track key performance metrics, including Net Promoter Score (NPS) and revenue growth, to evaluate customer satisfaction and success.
Customer Advocacy & Feedback Loop
Act as the voice of the customer within the organization, relaying customer feedback to product, support, and marketing teams.
Work closely with cross-functional teams to ensure customer feedback is used to improve Graphy’s offerings, driving better retention and growth.
Advocate for customer needs, working with product and technical teams to prioritize issues and product requests that enhance customer value and retention.
Reporting & Analytics
Track and report on customer success metrics, including revenue growth, customer health, NPS, and customer satisfaction.
Use analytics to identify trends, forecast customer growth, and drive data-informed decision-making.
Provide insights and actionable reports to senior leadership on customer success performance and revenue metrics.
Required Qualifications:
Proven experience in Customer Success, Account Management, or similar roles, preferably in a SaaS or revenue-share business model.
Strong understanding of revenue-based partnerships and the unique needs of customers within this model.
Exceptional communication, strategic thinking, and problem-solving skills.
Demonstrated ability to lead, inspire, and grow customer-facing teams in a high-growth environment.
Preferred Qualifications:
Experience in customer onboarding, account strategy, and team management.
Background in education technology or a similar industry.
Strong analytical skills and a data-driven approach to decision-making.
This role requires a proactive, strategic mindset focused on building lasting customer relationships, driving revenue, and maximizing customer satisfaction across the entire lifecycle. The Associate Director of Customer Success will be instrumental in scaling customer success at Graphy, directly impacting the company's growth trajectory.

  • Associate director-customer success

    4 weeks ago

    Bangalore, India Graphy Inc. Full time

    Company: Graphy Job Overview: The Associate Director of Customer Success at Graphy plays a pivotal role in ensuring that customers achieve their goals and maximize revenue potential through the platform. This role focuses on strategic account management, overseeing onboarding, and driving long-term customer satisfaction and success within a...

  • Associate Director-Customer Success

    4 weeks ago

    bangalore, India Graphy Inc. Full time

    Company: GraphyJob Overview:The Associate Director of Customer Success at Graphy plays a pivotal role in ensuring that customers achieve their goals and maximize revenue potential through the platform. This role focuses on strategic account management, overseeing onboarding, and driving long-term customer satisfaction and success within a revenue-share...

  • Associate Director-Customer Success

    4 weeks ago

    Bangalore, India Graphy Inc. Full time

    Company: Graphy Job Overview: The Associate Director of Customer Success at Graphy plays a pivotal role in ensuring that customers achieve their goals and maximize revenue potential through the platform. This role focuses on strategic account management, overseeing onboarding, and driving long-term customer satisfaction and success within a...

  • Graphy Inc. | Associate Director-Customer Success | bangalore

    4 weeks ago

    bangalore, India Graphy Inc. Full time

    Company: GraphyJob Overview:The Associate Director of Customer Success at Graphy plays a pivotal role in ensuring that customers achieve their goals and maximize revenue potential through the platform. This role focuses on strategic account management, overseeing onboarding, and driving long-term customer satisfaction and success within a revenue-share...

  • Graphy Inc. | Associate Director-Customer Success | bangalore

    4 weeks ago

    bangalore, India Graphy Inc. Full time

    Company: Graphy Job Overview: The Associate Director of Customer Success at Graphy plays a pivotal role in ensuring that customers achieve their goals and maximize revenue potential through the platform. This role focuses on strategic account management, overseeing onboarding, and driving long-term customer satisfaction and success within a revenue-share...

  • Graphy Inc. | Associate Director-Customer Success | bangalore

    4 weeks ago

    bangalore, India Graphy Inc. Full time

    Company: Graphy Job Overview: The Associate Director of Customer Success at Graphy plays a pivotal role in ensuring that customers achieve their goals and maximize revenue potential through the platform. This role focuses on strategic account management, overseeing onboarding, and driving long-term customer satisfaction and success within a revenue-share...

  • Customer Success Executive

    2 weeks ago

    Bangalore, India Quest For Success Full time

    Company Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent...

  • Quest For Success | Customer Success Executive | bangalore

    2 weeks ago

    bangalore, India Quest For Success Full time

    Company DescriptionQuest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...

  • Quest For Success | Customer Success Executive | bangalore

    2 weeks ago

    bangalore, India Quest For Success Full time

    Company Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...

  • Quest For Success | Customer Success Executive | bangalore

    2 weeks ago

    bangalore, India Quest For Success Full time

    Company Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...

  • Associate-Customer Success

    1 month ago

    bangalore, India BHIVE Workspace Full time

    Role : Executive - Customer Success (Hospitality) Experience Range : 1 - 3 Years Experience Qualification : Bachelors of Hotel Management Interview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR Round Role Summary : Customer Success/Hospitality is the USP of BHIVE. The customer success Team comprises of experienced professionals...

  • Associate-Customer Success

    1 month ago

    bangalore, India BHIVE Workspace Full time

    Role : Executive - Customer Success (Hospitality)Experience Range : 1 - 3 Years ExperienceQualification : Bachelors of Hotel ManagementInterview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR RoundRole Summary :Customer Success/Hospitality is the USP of BHIVE. The customer success Team comprises of experienced professionals from...

  • Customer success associate

    4 weeks ago

    Bangalore, India Turbostart Full time

    Who are we: Turbostart is not just a startup fund and accelerator, we are a catalyst for builders and a powerhouse of innovation. Our mission is to propel early-stage startups into the future by providing unparalleled support in technology, marketing, strategy, and beyond. We're in the business of building tomorrow's leaders - today. After 4 Years...

  • Associate-Customer Success

    1 month ago

    bangalore, India BHIVE Workspace Full time

    Role : Executive - Customer Success (Hospitality)Experience Range : 1 - 3 Years ExperienceQualification : Bachelors of Hotel ManagementInterview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR RoundRole Summary :Customer Success/Hospitality is the USP of BHIVE. The customer success Team comprises of experienced professionals from...

  • Customer Success Associate

    4 weeks ago

    bangalore, India Turbostart Full time

    Who are we:Turbostart is not just a startup fund and accelerator, we are a catalyst for builders and a powerhouse of innovation. Our mission is to propel early-stage startups into the future by providing unparalleled support in technology, marketing, strategy, and beyond. We're in the business of building tomorrow's leaders - today. After 4 Years and 5 Funds...

  • Customer Success Associate

    4 weeks ago

    bangalore, India Turbostart Full time

    Who are we: Turbostart is not just a startup fund and accelerator, we are a catalyst for builders and a powerhouse of innovation. Our mission is to propel early-stage startups into the future by providing unparalleled support in technology, marketing, strategy, and beyond. We're in the business of building tomorrow's leaders - today. After 4 Years and 5...

  • Associate-Customer Success

    2 months ago

    Bangalore, India BHIVE Workspace Full time

    Role : Executive - Customer Success (Hospitality) Experience Range : 1 - 3 Years Experience Qualification : Bachelors of Hotel Management Interview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR Round Role Summary : Customer Success/Hospitality is the USP of BHIVE. The customer success Team comprises of experienced...

  • Director - customer success | cybersecurity

    4 weeks ago

    Bangalore, India CloudSEK Full time

    WHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that...

  • Director - Customer Success | Cybersecurity

    4 weeks ago

    bangalore, India CloudSEK Full time

    WHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI...

  • Director - Customer Success | Cybersecurity

    4 weeks ago

    bangalore, India CloudSEK Full time

    WHO ARE WE?We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI...