Customer service representative- fresher/ experienced

3 weeks ago

Noida, India HCLTech Full time
Walk-In Drive for Customer Support Executive – HCL Tech Profile - Voice, customer service .
HCL Tech Hiring for US Voice Process – 15th Oct 2024 to 17th Oct-2024 Walk in directly.
Designation: Customer Care Representative-Fresher’s and experienced Any Grad/UG can apply (No Regular Students / No Law Graduate) For Fresher's role B.tech and M.tech candidate is not eligible Experience 0 to 2 Years If experience, then only in international customer service Interview Location: - HCL Technologies: - A- 8 & 9, Sector 60, Noida, Uttar Pradesh– 201301 Work Location: Noida Sec-126 Two Ways Cabs Available Walk-in Date- 15th -Oct-2024 to 17-Oct-2024 Timing- 11am-3pm Job Description - Customer Service Executive Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines.
Individuals with experience in handling Inbound calls from UK customers.
Work Experience & Qualification criteria: Excellent communication skills - both verbal and written - with a professional telephone etiquette Helpful, empathetic, and enthusiastic about customer service Freshers in US Inbound calling Job Description Answer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.
Follow escalation procedures for issues uncontrollable at agent level First call resolution.
Break schedule adherence.
Involvement in motivational activities, implementing feedback given during monitoring sessions.
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security - proprietary data of customers Contact Person- Shivangi Sharma Email Address ( )

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