Customer Service Representative- Experienced

1 week ago

Noida, India HCLTech Full time
Walk-In Drive for Customer Support Executive – HCL Tech

Profile - Voice, customer service.

HCL Tech Hiring for US Voice Process – 25th Oct 2024 Walk in directly.

Designation: Customer Care Representative-Fresher’s and experienced

Any Grad/UG can apply (No Regular Students / No Law Graduate)

Experience 1 to 3 Years

If experience, then only in international customer service

Interview Location: - HCL Technologies: -

A- 8 & 9, Sector 60, Noida, Uttar Pradesh– 201301

Work Location: Noida Sec-126

Two Ways Cabs Available

Walk-in Date- 25th -Oct-2024

Timing- 10am-4pm

Job Description - Customer Service Executive

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.

Work Experience & Qualification criteria:

- Excellent communication skills - both verbal and written - with a professional telephone etiquette- Helpful, empathetic, and enthusiastic about customer service- Experienced in US Inbound calling

Job Description

- Answer all inbound queries as per call flow procedure.- Adherence to process to ensure high quality and customer service.- Follow escalation procedures for issues uncontrollable at agent level First call resolution.- Break schedule adherence.- Involvement in motivational activities, implementing feedback given during monitoring sessions.- Updating various logs like escalation log, complaint tracker etc.- Ensuring data security - proprietary data of customers

Contact Person- Priyanka Shastri

Email Address

( )

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