Training Associate

4 weeks ago

bangalore, India Wipro Digital Operations and Platforms Full time

Team Member / Associate (LMS Support)-Bangalore (UK Shift-One side Transport) We are looking for Team Member / Associate (LMS Support) for Bangalore location. Job Location : BangaloreOne Side Transport (UK Shift)Work from Office (05 days)Exp- 1 -2 years of LMS Support (Learning & Development)Job Description: Summary Follows process and procedures to complete relatively routine tasks. Expected to plan and organize their own work The role constitutes 90% time in delivery / data analysis and 10 % in developing self, taking initiatives for process improvement. The role requires 4 main pre-requisites - Client Orientation, Domain delivery, Query Handling, Excellent communication skills. Understanding of key client expectation to meet satisfaction levels Comfortable in working in a changing and high growth environment while taking directions and ensuring closure on action items. Process knowledge- Independence and support enhancement initiatives Detailed Responsibilities Learning Deployment and Administration Activities Deploy WBT courses to the LMS (Learning Management System), and obtain signoff Perform all types of training loads, including audience assignments, training removals, and notifications setup Load events and sessions, and perform roster updates in the LMS ensuring accuracy Format and load assessments, including creation of question banks. Build audiences - pull headcount, or other reports and map them with LMS audience reports to derive audiences for a course. Mark completions on approved requests. Perform reconciliation activity for data related fixes Help resolve course related and other miscellaneous issues Login Issues Access LMS and various other systems to investigate the issue. Follow up with business, and technical contacts to get the issue fixed. Help resolve training completion issues Help resolve other training related issues Interface with client users as their tier 1 support for their learning related issues Reports Set-up new reports in Reporting tool, share with approved stakeholders Obtain ad-hoc reports as and when needed from Reporting tool Source File Repository Complete retrieval requests Complete requests to add files Maintain SFR Master Spreadsheet (Tracker) Update SOPs as per process changes and look for ways to enhance processesNote : Looking for immediate joiners or who can join within 15-20 days. Interested candidates can share their CV's directly at Sandeep.sharma72@wipro.com (Subject line-Team Member/Associate-LMS Support for Bangalore)

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