Training Associate

3 weeks ago

bangalore, India Wipro Digital Operations and Platforms Full time

Team Member / Associate (LMS Support)-Bangalore (UK Shift-One side Transport)


We are looking for Team Member / Associate (LMS Support) for Bangalore location.


  • Job Location : Bangalore
  • One Side Transport (UK Shift)
  • Work from Office (05 days)
  • Exp- 1 -2 years of LMS Support (Learning & Development)


Job Description:

Summary


  • Follows process and procedures to complete relatively routine tasks.
  • Expected to plan and organize their own work
  • The role constitutes 90% time in delivery / data analysis and 10 % in developing self, taking initiatives for process improvement.
  • The role requires 4 main pre-requisites - Client Orientation, Domain delivery, Query Handling, Excellent communication skills.
  • Understanding of key client expectation to meet satisfaction levels
  • Comfortable in working in a changing and high growth environment while taking directions and ensuring closure on action items.
  • Process knowledge- Independence and support enhancement initiatives

Detailed Responsibilities


  • Learning Deployment and Administration Activities
  • Deploy WBT courses to the LMS (Learning Management System), and obtain signoff
  • Perform all types of training loads, including audience assignments, training removals, and notifications setup
  • Load events and sessions, and perform roster updates in the LMS ensuring accuracy
  • Format and load assessments, including creation of question banks.
  • Build audiences - pull headcount, or other reports and map them with LMS audience reports to derive audiences for a course.
  • Mark completions on approved requests.
  • Perform reconciliation activity for data related fixes
  • Help resolve course related and other miscellaneous issues
  • Login Issues Access LMS and various other systems to investigate the issue. Follow up with business, and technical contacts to get the issue fixed.
  • Help resolve training completion issues
  • Help resolve other training related issues
  • Interface with client users as their tier 1 support for their learning related issues
  • Reports
  • Set-up new reports in Reporting tool, share with approved stakeholders
  • Obtain ad-hoc reports as and when needed from Reporting tool
  • Source File Repository
  • Complete retrieval requests
  • Complete requests to add files
  • Maintain SFR Master Spreadsheet (Tracker)
  • Update SOPs as per process changes and look for ways to enhance processes



Note : Looking for immediate joiners or who can join within 15-20 days. Interested candidates can share their CV's directly at ( Subject line-Team Member/Associate-LMS Support for Bangalore)

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