Training Associate
2 months ago
We are looking for Team Member / Associate (LMS Support) for Bangalore location.
Job Location : Bangalore
One Side Transport (UK Shift)
Work from Office (05 days)
Exp- 1 -2 years of LMS Support (Learning & Development)
Job Description:
Summary
Follows process and procedures to complete relatively routine tasks.
Expected to plan and organize their own work
The role constitutes 90% time in delivery / data analysis and 10 % in developing self, taking initiatives for process improvement.
The role requires 4 main pre-requisites - Client Orientation, Domain delivery, Query Handling, Excellent communication skills.
Understanding of key client expectation to meet satisfaction levels
Comfortable in working in a changing and high growth environment while taking directions and ensuring closure on action items.
Process knowledge- Independence and support enhancement initiatives
Detailed Responsibilities
Learning Deployment and Administration Activities
Deploy WBT courses to the LMS (Learning Management System), and obtain signoff
Perform all types of training loads, including audience assignments, training removals, and notifications setup
Load events and sessions, and perform roster updates in the LMS ensuring accuracy
Format and load assessments, including creation of question banks.
Build audiences - pull headcount, or other reports and map them with LMS audience reports to derive audiences for a course.
Mark completions on approved requests.
Perform reconciliation activity for data related fixes
Help resolve course related and other miscellaneous issues
Login Issues Access LMS and various other systems to investigate the issue. Follow up with business, and technical contacts to get the issue fixed.
Help resolve training completion issues
Help resolve other training related issues
Interface with client users as their tier 1 support for their learning related issues
Reports
Set-up new reports in Reporting tool, share with approved stakeholders
Obtain ad-hoc reports as and when needed from Reporting tool
Source File Repository
Complete retrieval requests
Complete requests to add files
Maintain SFR Master Spreadsheet (Tracker)
Update SOPs as per process changes and look for ways to enhance processes
Note : Looking for immediate joiners or who can join within 15-20 days. Interested candidates can share their CV's directly at ( Subject line-Team Member/Associate-LMS Support for Bangalore)
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