Movate | Voip Engineer | bangalore

4 days ago


bangalore, India Movate Full time

Position : VOIP Network

Experience : 2 years

Job Location : Bangalore

Shift – Night shift

Graduation Mandatory


Job Responsibilities:

  • Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers.
  • Timely handoff (escalation) of cases that require technical assistance to NOC etc.
  • Manage his backlog efficiently, with a focus on customer satisfaction and first call resolution.
  • Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise.


Desired Skills:

  • Good Knowledge of protocols like OSI Layers, DHCP, DNS, TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC.
  • Intermediate understanding of switching, OSI Model, MAC Addressing, Subnetting, TCP, Ping/Traceroute, telnet, Routing.
  • Basic to intermediate understanding of QOS settings, NAT, firewall, T1, ISDN, Linux, SBC.
  • Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
  • Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.
  • Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management.



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