IT Support Engineer

2 weeks ago


Chennai, Tamil Nadu, India TivonaGlobal Technologies Full time
We are looking for Product Support Engineers for our next generation SAAS CRM platform. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support. Your ability to work in a complex web application environment will also make you an ideal candidate.

Respond to issues/questions reported through Calls, Chats, Emails

Provide daily shift updates on summary of calls/emails/chat

Experience providing Product or Application Support to customers in the US Region

Knowledge on any of the CRM Tools like JIRA, Salesforce, Zoho Helpdesk, Zen Desk etc

Knowledge on Basic Linux, Networking, Any database or SAAS based Web Applications

Good knowledge on Customer/tech support processes

Ability to work shifts.

Must be based out of Chennai and have 1 to 3 years of experience in the area of Technical Support / Product Support or Application Support

This is a 24/7 Project and you will required to work in shifts

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