Senior quality manager

1 week ago

Indore, India TP Full time

We're hiring || Senior Manager Quality || IndoreJob Specifications:Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality deviations and develop corrective action plansClient & Stakeholder Management (3rd Party Client Management)Experience with Six Sigma, COPC or Lead MethodologiesMinimum - Green Belt CertifiedIn a leadership/managerial role for at least 2 yearsStrong Knowledge of QA Tools, call center metricsProficient in Power Point and QA SoftwareSupports Innovation & Continuous Improvement

  • Senior Quality Manager

    2 weeks ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality...

  • Senior Quality Manager

    2 weeks ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality...

  • Senior Quality Manager

    1 week ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality...

  • Senior Quality Manager

    1 week ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality...

  • Senior Quality Manager

    2 weeks ago

    indore, India TP Full time

    We're hiring || Senior Manager Quality || Indore Job Specifications: Develop and implement QA Frameworks, SOP's and evaluation processes Analyze call/chat/email evaluations, identify trends, and suggest improvements Ensure Compliance with client specific KPI's and service level agreements Report Key Quality Metrics - NPS, FCR, QA Scores Drive RCA for quality...

  • Senior Quality Manager

    2 weeks ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:- Develop and implement QA Frameworks, SOP's and evaluation processes- Analyze call/chat/email evaluations, identify trends, and suggest improvements- Ensure Compliance with client specific KPI's and service level agreements- Report Key Quality Metrics - NPS, FCR, QA Scores- Drive RCA for...

  • Senior Quality Manager

    2 weeks ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || Indore Job Specifications: Develop and implement QA Frameworks, SOP's and evaluation processes Analyze call/chat/email evaluations, identify trends, and suggest improvements Ensure Compliance with client specific KPI's and service level agreements Report Key Quality Metrics - NPS, FCR, QA Scores Drive RCA for quality...

  • Senior Quality Manager

    2 weeks ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:- Develop and implement QA Frameworks, SOP's and evaluation processes- Analyze call/chat/email evaluations, identify trends, and suggest improvements- Ensure Compliance with client specific KPI's and service level agreements- Report Key Quality Metrics - NPS, FCR, QA Scores- Drive RCA for...

  • ▷ Urgent: Senior Quality Manager

    2 weeks ago

    Indore, India TP Full time

    We're hiring || Senior Manager Quality || Indore Job Specifications: - Develop and implement QA Frameworks, SOP's and evaluation processes - Analyze call/chat/email evaluations, identify trends, and suggest improvements - Ensure Compliance with client specific KPI's and service level agreements - Report Key Quality Metrics - NPS, FCR, QA Scores - Drive RCA...

  • Senior Quality Manager

    5 days ago

    indore district, India TP Full time

    We're hiring || Senior Manager Quality || Indore Job Specifications: Develop and implement QA Frameworks, SOP's and evaluation processes Analyze call/chat/email evaluations, identify trends, and suggest improvements Ensure Compliance with client specific KPI's and service level agreements Report Key Quality Metrics - NPS, FCR, QA Scores Drive RCA for quality...